Patient Access Specialist

Company: Nevro
Location: Redwood City
Posted on: June 12, 2021

Job Description:

About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on providing innovative products that improve the quality of life of patients suffering from debilitating chronic pain.

We started with a simple mission to help more patients suffering from chronic pain. At each stage of development, our research was subject to the highest levels of scientific rigor, resulting in a new therapy that has impacted the lives of over 70,000 patients around the world.

Nevro has developed and commercialized the Senza spinal cord stimulation (SCS) system, an evidence-based, non-pharmacologic neuromodulation platform for the treatment of chronic pain. HF10 therapy has demonstrated the ability to reduce or eliminate opioids in 65% of patients across six peer-reviewed clinical studies. The Senza System, Senza II System, and the Senza Omnia System are the only SCS systems that deliver Nevro's proprietary HF10 therapy.

Job Summary & Responsibilities

Reporting to the Reimbursement Operations Manager, the Patient Access Specialist - Intake Coordinator will focus on providing market access support to customers through processing patient intakes and reviewing clinical documentation, making outbound calls, and fielding inbound calls. The Patient Access Specialist - Intake Coordinator will be responsible for providing excellent customer service and follow-up on all assigned work. The Specialist will also be responsible for meeting quality metrics to ensure quality service to all customer types.

• The Patient Access Specialist will adhere to quality of NevroCare service through QA, additional training and process improvement.
• Work in conjunction with the Manager to focus on realistic and achievable turn-around times for intake processing.
• Review documentation provided by physicians for completeness and have the ability to recognize information that is missing that is necessary for completing a case
• Ensure compliance with company compliance policy, in particular patient confidentiality (HIPAA) in all NevroCare practices.
• Perform other duties as required.
• Perform other related duties and responsibilities, as assigned

Role Requirements

• High school diploma required, bachelor's degree preferred
• Years of experience can be substitute for the education

Skills and Knowledge

• Experience complying with regulatory requirements and company policy in dealing with the customer and patient confidentiality
• Applicable experience in reimbursement support relating to appeals and prior authorizations from a payer, provider or medical device/pharmaceutical industry
• Ability to work with various teams to accomplish organizational goals
• Demonstrated excellent communication skills, both verbal and written
• Ability to demonstrate excellent customer service on the phone with payers and customers
• Analytically focused with a high attention to detail
• Ability to follow work processes
• Must be courteous, professional and balanced with a tenacious drive in order to assist the customer and NevroCare team in achieving goals
• Able to multitask and prioritize workflows
• Excellent organizational and project management skills
• Working knowledge of medical terminology
• Knowledge of HCPCS Coding
• Knowledge of ICD-10 coding

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Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

Keywords: Nevro, Redwood City , Patient Access Specialist, Other , Redwood City, California