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Order Operations Specialist

Company: Lucid Motors
Location: Redwood City
Posted on: September 4, 2021

Job Description:

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
 
Notice regarding COVID-19 Vaccination for positions located in Newark, California
At Lucid (the “Company”), we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all Lucid Employees whose employment is based in Newark, current and future, must be fully vaccinated and provide proof thereof as a condition of continued or future employment with the Company.
 
Accommodations due to medical or religious exemptions will be considered.

We are currently seeking an Order Operations Specialist for Lucid. This person will be responsible for ensuring that Lucid can support Inside Sales and customer-facing field Sales teams from the reservation process through deliveries to the customers. This role intersects between Accounting, Finance, and Sales.

Responsibilities

  • Support a structured and scalable Order Operations program to ensure consistency of all aspects of vehicle orders, including but not limited to ensuring accurate configurations, payments, and refunds
  • Work closely with Sales, Product Planning, Demand Planning, Supply Chain, Manufacturing and Logistics to maximize potential deliveries
  • Manage change orders and order submissions within Salesforce, ensuring the accuracy of the data
  • Work closely with Finance, Audit and Systems teams to ensure orders and payments are appropriately reflected in all relevant systems
  • Manage requests for customer cancellations, coordinating with Finance and 3rd parties to issue refunds and proof of refunds
  • Identify discrepancies and bottlenecks to improve operational efficiency
  • Work closely with Systems teams to define business requirements for Lucid’s systems; focusing heavily on process automation
  • Support revenue recognition reviews on an ongoing basis
  • Develop training material to support onboarding of new hires and provide training to new hires
  • Provide operational support to business partners for ad-hoc initiatives

Qualifications

  • 5+ years of experience in order operations, business planning, or similar role
  • Demonstrated experience in project management, from ideation to delivery and launch
  • Passion for the customer experience, and an understanding of how operational efficiencies impact said experience
  • Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need
  • Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment
  • Self-starter mentality and comfort working in high energy, fast-paced environment
  • Exceptional organizational skills and attention to detail
  • Strong communication skills, both written and verbal
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

Keywords: Lucid Motors, Redwood City , Order Operations Specialist, Other , Redwood City, California

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