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Project Manager, Residential Charging

Company: Lucid Motors
Location: Redwood City
Posted on: September 5, 2021

Job Description:

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
 
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are longer bound by convention, you are free to define your own experience.
 
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
 
Notice regarding COVID-19 Vaccination for positions located in Newark, California
At Lucid (the “Company”), we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus, and the increased transmissibility with recent variants, all Lucid Employees whose employment is based in Newark, current and future, must be fully vaccinated and provide proof thereof as a condition of continued or future employment with the Company.
 
Accommodations due to medical or religious exemptions will be considered.

We are currently seeking a Project Manager, Residential Charging. This position requires an experienced professional with a wide background and knowledge base in customer experience, sales operations, charging hardware and installation, and product management. Residential charging is a pivotal component in a customer's EV ownership experience and Lucid is seeking a project manager to support and delight customers throughout this process.  

Our ideal candidate exhibits a can-do attitude and approaches their work with vigor and determination. They should be flexible and willing to change directions quickly. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection within a fast-paced environment. 

The Role

  • Act as a charging subject matter expert for our sales and customer support 
  • Support the development of internal and external sales training focused on customer charging 
  • Interface with customers who have in-depth technical questions or issues related to charging 
  • Manage relationships with key installation and charging partners 
  • Create and implement processes for hand-offs between customers and stakeholders, from electricians to customer-facing teams 
  • Gather customer feedback to identify key blockers for sales as well as actions to increase demand and overall customer experience 
  • Translate product and service requests into new processes or products to improve the customer experience 
  • Work cross-functionally with marketing, charging, web, and engineering teams to align, test, and implement initiatives that will improve sales, installation processes, and product offerings 
  • Align on priorities with cross-functional and executive stakeholders 

Qualifications

  • 3+ years in the automotive or EV charging industry, ideally in North America  
  • 3+ years in a customer-facing role within sales, charging, or similar roles 
  • BS in electrical engineering or similar 
  • Ability to demonstrate experience managing multiple projects 
  • Proven track record of supporting charging hardware products and installation services 
  • Familiarity with NEC codes, residential power requirements, residential utility rates 
  • Experience working directly with electricians on residential projects 
  • Excellent written and verbal communication skills 

Advantages

  • Experience in rolling out charging products & services for an Automotive OEM 
  • Familiar with reading & evaluating vehicle logs 
  • Networked into local & nationwide electricians 
  • Language proficiency in English & French
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
 
To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes. 

Keywords: Lucid Motors, Redwood City , Project Manager, Residential Charging, Other , Redwood City, California

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