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Bilingual Home Visit Scheduling Coordinator

Company: Wider Circle
Location: Redwood City
Posted on: November 14, 2021

Job Description:

Wider Circle is seeking a scheduling coordinator for the Home Visit Program. In this role you would work from home, and would be comfortable making phone calls based on metrics and scheduling efficiency.

  • Ensure first point of contact with member is positive and professional
  • Contact members and schedule home visit appointments either by phone or in person.
  • Ensure home visit associates are booked efficiently both geographically and making the best use of Home Visit Associate's (HVA) time
  • Ensure appointments contain all necessary information for HVA to conduct a high quality visit
  • Document call outcomes via customer relationship management system (Salesforce) and ensure calendar invitations are created
  • Confirm next day appointments with member and inform associates of confirmed appointments via email; document confirmation outcomes
  • Assist with quality control of scheduling and quality control documentation
  • Communicate with team members to assist in goal setting, calendaring progress, and proper coverage for scheduling.

    Requirements
    • Must be Bilingual (spanish/english)
    • Good knowledge of relevant computer programs telephone systems and strong computer skills.
    • Working knowledge of google suites.
    • Excellent communication and interpersonal skills
    • Proven track record of successfully meeting scheduling quotas while maintaining a strong focus on quality
    • Excellent work ethic with ability to work independently and remotely

      Benefits
      • Contract Position: $15.00/hour
      • Opportunity to make the world a better place

Keywords: Wider Circle, Redwood City , Bilingual Home Visit Scheduling Coordinator, Other , Redwood City, California

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