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Client Services Associate

Company: Guardant Health
Location: Redwood City
Posted on: January 15, 2022

Job Description:

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. The Guardant Health Oncology Platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has launched liquid biopsy-based Guardant360 -, Guardant360 CDx and GuardantOMNI - tests for advanced stage cancer patients. These tests fuel development of its LUNAR program, which aims to address the needs of early stage cancer patients with neoadjuvant and adjuvant treatment selection, cancer survivors with surveillance, asymptomatic individuals eligible for cancer screening and individuals at a higher risk for developing cancer with early detection.

Job Description

We are looking for a full-time Client Services Associate (CSA ). The CSA is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives, and our billing partners.

Responsibilities:
CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients
Keeping precise and clear documentation of all phone communications and follow up activities
Adhering to Standard Operating Procedures (SOP's) pertaining to data entry and data verification requirements
Ability to enter and qualify new customer information into Salesforce.com and LIMS
Contact physicians and other medical personnel to obtain missing information required to complete the order entry process
Perform quality checks to ensure accuracy of data entry
Partner with the Clinical lab to ensure client information is correctly entered
Manage and distribute materials to all new and existing customers as requested
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members with primary focus on our international business
Send/re-send patient reports as requested by the customers
Appropriately field calls for reimbursement and billing and direct them to our billing vendor
Assist with other administrative duties as assigned based on Company needs
Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.

Qualifications
Bachelor's degree or equivalent combination of education and experience
Solid experience using Salesforce.com and Microsoft Office
A minimum of 1 year client service experience required
You have excellent written and verbal communication skills and bring a high level of computer proficiency, preferably in a Mac environment
You're a team player who is known for the ability and willingness to collaborate with a team comprised of internal employees, contractors, and managers
You're able to multitask and take on various projects, working with self-discipline, good judgment, and independence in a dynamic office setting
Flexibility with respect to working hours based on operational needs
Bilingual English/Spanish is an asset

Additional Information

Covid Vaccination Policy: Starting January 7, 2022, Guardant Health will require all employees to be fully vaccinated to either (a) establish that they have been fully vaccinated against COVID-19; or (b) request and obtain an approved exemption from Guardant's COVID-19 U.S. Vaccination Policy as a reasonable accommodation, as consistent with applicable laws. An employee is considered fully vaccinated against COVID-19 two weeks after receiving the second dose of a two-dose vaccine or one dose of a single-dose vaccination. Acceptable vaccines are approved or under emergency use authorization by the U.S. Food and Drug Administration (FDA) and/or the World Health Organization (WHO). In addition, fully-vaccinated employees will be required to maintain their fully-vaccinated status under this Policy by obtaining, if applicable, any FDA-approved boosters.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants .

Please visit our career page at: http://www.guardanthealth.com/jobs/

Keywords: Guardant Health, Redwood City , Client Services Associate, Other , Redwood City, California

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