Account Supervisor

Company: Williams Lea Limited
Location: Redwood City
Posted on: May 10, 2022

Job Description:

Who we are: From our humble beginnings as a print shop in London, to our position today as a global leader in Marketing and Communications services. Our business is built on a strong heritage, great relationships and a talented team.Today we have one purpose, to create value for our clients by working smarter with fewer resources, enhancing efficiencies, improving their customer's experience and strengthening their brand reputation.Our clients and their customers have always been at the heart of everything we do. Our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.Williams Lea is hiring for an Account Supervisor for our Silicon Valley office to work Monday to Friday 8:00 am to 5:00 pm!This position will require proof of Covid-19 vaccination. Salary: $63,000 - $65,000/yearlyBenefits:MedicalDentalVision401kPTOLife InsurancePrescription Drug PlanFlexible Spending AccountDomestic Partner BenefitsCommuter BenefitsThe Account Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.. Job qualifications Bachelor's degree or equivalent experience 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom Understanding of USPS regulations Understanding of reprographics equipment and usage Intermediate Microsoft Office Word and Excel skills Basic Microsoft PowerPoint skills Prior experience managing vendors preferred Basic P understanding a plus Demonstrated experience prioritizing competing priorities under tight deadlines Exceptional communication skills, both written and verbal Good attention to detail Job duties Ensure team provides outstanding service to client, while building strong customer relationships Create an environment conducive to service expansions and new business opportunities Maximize profitability through the effective utilization of labor and resources Immediately resolve any operational problems or issues Produce required reports on schedule Coordinate workflow within the team, prioritizing jobs and delegating duties to associates Balance team's day-to-day work assignments with projects and ad hoc requests related to mail volume, reprographics requests, conference room set up, and vendor management Monitor work flow to ensure jobs are completed efficiently, accurately and within deadlines Train new employees on policies and procedures Address performance issues among team members Work with manager to create development plans and challenging assignments for team members Escalate to manager client or team concerns to proactively resolve issues Your safety and well-being:As we all continue to deal with the effects of COVID-19, your health and well-being remain our top priority. In preparation for returning to our workplaces, the following guidance has been developed with reference to government, designatedauthority, as well as feedback received from employees. This guidance is further supported by our Wellness site content and external resources to help you manage through these unprecedented times.Face masks:Masking requirements are easing. Individuals are required to follow applicable local guidance, which may be derived from client corporate policy or local law. Please bring a mask with you and know that you may be required to wear it upon entering and/or when working within the building.Social distancing:Workstations and office areas are continually evaluated to ensure the 2m/6ft social distancing rule can be applied and adhered to by all employees.Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

Keywords: Williams Lea Limited, Redwood City , Account Supervisor, Other , Redwood City, California