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Desktop Support Specialist (Contract)

Company: Adverum Biotechnologies, Inc.
Location: Redwood City
Posted on: June 12, 2022

Job Description:

Adverum is looking for a Desktop Support Specialist (Contract) to join our team in our Redwood City office.The Desktop Support Specialist will be working with Adverum personnel across all departments and with some vendors. This role is responsible for providing an outstanding IT experience for our customers by acting as a point of contact for resolving IT related issues and requests. Responsibilities include provisioning, installing, troubleshooting, repairing, maintaining, and upgrading hardware and software within the Adverum computing environment.This is a contract role - 6 months to startWhat you'll do:Migrate users from on-prem AD to Azure AD, including 1) following a defined process to configure laptops, and 2) working with end-users to migrate apps and data specific to the user (Windows 10, Office 365, Active Directory, Azure AD, VPN)Follow laptop decommission process to e-waste or reconfigure laptops for deploymentProvide technical guidance in easy-to-understand, non-technical terms to users of all skill levels. Follow defined processes to install, configure, and administer IT systems - primarily Windows. Able to work with remote and onsite users (remote control tools like LogMeIn., Zoom)Able to provide a high level of service with clear communication with end-users and IT colleaguesAble to schedule users to find time to conduct migrations (Outlook)Provide regular status on progress and issuesBuild computer systems, Install the software, hardware, and peripheral components.Write procedural and end-user Knowledge Articles. About you:A passion for customer service, including the ability to listen, interpret and explain computer and other technical concepts in non-technical terms Deep experience with Microsoft Windows, Office (MS)365, AzureAD, and Active Directory (Okta SSO, OneDrive, Teams, Sharepoint, Zoom a plus)Strong communications skills including the ability to write user documentationSteady under pressure with the ability to handle delicate and urgent situations with users of all levelsAdept at troubleshooting computer-related issues in Windows Experience supporting remote users Hands-on experience with computer utilities and security tools, such as, anti-virus, malware removal, and update toolsExperience working with users of all levels and technical abilities, including VIP supportExperience in the pharma/biotech area a plusCertifications in A+, Microsoft, ITSM, HDI a plusAbout UsAdverum is a clinical-stage gene therapy company targeting unmet medical needs in ophthalmology and rare diseases. Adverum develops gene therapy product candidates designed to provide durable efficacy by inducing sustained expression of a therapeutic protein. Adverum's core capabilities include clinical development, novel vector discovery and in-house manufacturing expertise, specifically in scalable process development, assay development, and current Good Manufacturing Practices quality control.At Adverum, Inclusion and Diversity are at our core. We believe in the power of being your authentic self. We strive to create the space which allows for everyone in our Adverum Community to not only feel safe but encouraged to speak, learn from each other, grow in their professions and be the very best versions of themselves no matter what their age, ethnic background, gender, origin, religion or sexual orientation

Keywords: Adverum Biotechnologies, Inc., Redwood City , Desktop Support Specialist (Contract), Other , Redwood City, California

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