Member Data Administrator (53675)
Company: San Mateo Credit Union
Location: Redwood City
Posted on: June 19, 2022
Do you have strong analytical skills combined with the ability
to connect relevant, data-driven insights with real people,
processes, products, and promotions?
Are you detail-oriented and has strong written and verbal
Would you like to work at a collaborative organization that thrives
on providing outstanding member service both internally and
Would you like to work at a multi-faceted, dynamic organization
that thrives on teamwork and collaboration?
If so, we'd love to talk with you about San Mateo Credit Union's
Member Data Administrator Position!
Located in the heart of the Bay Area, San Mateo Credit Union is a
community-centric and growth-orientated organization that is one of
the most unique and special providers of financial products,
services and education in the area. We recently surpassed $1.5
billion in assets and are experiencing record-breaking performance
results. Our future is bright with promise!
As part of the Marketing & Community Relations team, this position
supports the credit union's data-driven efforts to gather, analyze,
and report on member activity and feedback as well as administers
the Net Promoter Score (NPS) program. Identifies issues and
systemic trends through channels such as but not limited to NPS,
social media, and other member feedback channels and captures,
prioritizes, and disseminates to channel managers for improvement.
This role also assists with member targeting, research, and
reporting to assist promotional efforts, including management of
the MCIF marketing data system.
Administer the Net Promoter Score (NPS) program, ensuring that
survey emails are sent, responses tabulated, and regular reports
created for management to act on key member feedback. Monitor
SMCU's social feedback, including Google, Yelp, Facebook, and
Twitter for similar feedback.
Assist with marketing campaigns including, but not limited to
audience selection and lists, incentive payouts, and reporting
Work collaboratively to create and maintain the closed loop
feedback response processes for all applicable departments
including the administering of the Net Promoter Score (NPS)
program, ensuring that survey emails are sent, responses tabulated,
and regular reports created for management to act on key member
feedback. Additionally, monitor and report on member other feedback
channels including but not limited to Everest, Google, Yelp,
Facebook, and Twitter.
Act as a secondary resource for channel management of platforms
such as but not limited to Alkami's Flux and Visa Campaign
Act as the primary MCIF (Marketing Customer Information File)
liaison between SMCU's Information Services (IS) Department and the
marketing data management vendor (Raddon) in requesting one- time
and recurring audience lists, campaign reporting and research
Based on data needs and analysis, recommend new member surveys and
focus groups, marketing programs and audiences, and product/service
Support and coordinate the introduction of and changes to deposit
products and promotional rates/incentives
Ensure member data security protocols are strictly followed at all
Identify systemic issues to surface for evaluation of new/improved
Must comply with applicable laws and regulations, including but not
limited to, the Bank Secrecy Act, the Patriot Act, and the Office
of Foreign Assets Control.
Perform other duties and special assignments as needed.
Provides service that aligns with the Credit Union's mission of
passionately delivering relevant products, services, and education
tailored to help our members, employees, and communities achieve
their financial goals.
The physical demands and work environment characteristics described
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to accommodate individuals
with disabilities to perform the essential functions.
While performing duties of the job, employee may be required to use
frequent physical activities include sitting, standing, reaching,
walking, talking, bending, and constant use of hands.
Employee must occasionally lift and/or move up to 10 pounds.
Employee must occasionally work before/after the regular work
These activities are not necessarily performed to the same degree
and combination every day.
SMCU reflects the value placed on employees by providing the
following impressive benefits in addition to competitive
Medical, Dental, Vision, Life, and Long-Term Disability
401(k) including generous matching contributions!
Semi-annual bonuses for meeting key financial and operational
Discounts on financial products and services, including loans!
Paid time off, tuition reimbursement, and much more!
Apply Now for Consideration!
San Mateo Credit Union is an Equal Opportunity Employer.
Strong analytical skills combined with the ability to connect
relevant, data-driven insights with real people, processes,
products, and promotions.
Working capability with Microsoft Office, Excel in particular.
Strong written and verbal communication skills with the ability to
provide clear, actionable requests/reports and to interface with
all levels of personnel within the organization.
Detail-oriented with the ability to multi-task effectively and
adhere to deadlines.
Takes initiative and is a self-starter with ideas to improve
Mandatory Vaccination Policy: As a condition of employment, new
hires must be fully vaccinated against COVID-19 on or before the
first day of employment (subject to legally mandated
Keywords: San Mateo Credit Union, Redwood City , Member Data Administrator (53675), Other , Redwood City, California
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