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Senior Desktop Administrator

Company: KDInfotech
Location: Redwood City
Posted on: September 23, 2022

Job Description:

A Day in the Life of our Senior Desktop Administrator Our Senior Desktop Administrator are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA's are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. Who Should Apply? We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC, Windows, and Linux operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply. Daily Objectives Taking ownership and accountability for the projects and efforts assigned to you Experience with imaging (Windows and/or OSX), package deployment and systems management Provide user support both onsite and remote Software and Hardware troubleshooting Company wide projects (system upgrades, security rollouts) Testing and qualifying new hardware Utilize established ticketing system to track open issues Knowledge Base documentation Qualifications and Skills 3+ years of support experience with multiple operating systems (Windows, OSX) Extensive experience with SaaS Applications (Gsuite, O365, Slack, BOX, and DropBox) Working experience with Intune and JAMF Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN) Audio/Visual application support and troubleshooting (Zoom, MS Teams, Google meet) Device management / MDM Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices Ability to adjust quickly to changing priorities and make quick decisions Strong customer service, prioritization, and communication skills. Experience in a Biotech start up environment highly preferred NOTE: THIS POSITION IS HYBRID FOR LOCAL BAY AREA CANDIDATES ONLY. Why work for KDI? KDI offers leading edge benefits to all of our team members that include but are not limited to;Unlimited PTO and Sick daysPPO and HMO options for Medical BenefitsDental and Vision Benefits401k MatchWork from home flexibilityCell phone reimbursement optionsJob Type: Full-timePay: $54,347.41 - $136,968.61 per yearBenefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insuranceSchedule: 8 hour shiftAbility to commute/relocate: Redwood City, CA 94061: Reliably commute or planning to relocate before starting work (Required)Experience: JAMF: 1 year (Preferred) Mac: 2 years (Preferred) Google Suite: 3 years (Preferred)Work Location: One location

Keywords: KDInfotech, Redwood City , Senior Desktop Administrator, Other , Redwood City, California

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