IT Support Specialist

Company: ATR International
Location: Redwood City
Posted on: January 15, 2023

Job Description:

We are seeking an IT Support Specialist for a very important client.The IT Support Specialist will report directly to the Helpdesk Supervisor. The primary function of the role is the global support of the company?s IT infrastructure (Desktops, Laptops, Phones, Services, Hosted Services, and Mobile Devices).- Responds to questions/requests with clarity and courtesy from the Jira helpdesk - On boarding new hire process - Work as a liaison with third-party IT Engineers and consultants to resolve issues with IT services such as QAD, SalesForce, , etc.- Provide support via phone, web, remote desktop and email to assure continuity of core business- Including automation to production systems, specifically Active Directory.- Uses creativity and innovation to automate and streamline processes and procedures- Effectively interfaces with staff at all levels.- Support end user in different region as well as AUS, EMAE and Costa Rica - Other duties as assigned Requirement: The ideal candidate will possess the following qualifications:Role Requirements- 3+ Years of experience in Corporate IT support and administrationSkills and Knowledge- Four-year degree or greater preferred- Experience working with SCCM version 2012 and later.- Excellent communication and customer service skills- Willing to consult with clients and provide simple and timely solutions- Strong written skills and detailed orientated- Prioritize day to day activities - Ability to work across various time zones in multi-cultural environments- Excellent problem-solving skills- Strong technical documentation skills- Self-Starter ? Employee is expected to manage their own time and work a full professional day- Windows Desktop Support (Windows 10, 7)- Proficient with MS Office 365- Windows Server Support (Windows Server 2016 and later)- Windows Network Administration (Active Directory, DHCP, DNS, Group Policy)- Apple Mac Support (JAMF) is a plus- Administration of web-based services (, Office 365, Okta)- Mobile Device Support (iPhone, iPad, Android)- Senior Executive Support- Imaging Tools such as MDT- Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.- Excellent facilitation and organizational skills.- Strong critical / analytical thinking and problem-solving skills.- High energy level, adaptive and a strong team player with a good work ethic.- Must have working knowledge of a variety of technologies and platforms, experience with Enterprise Cloud platforms

Keywords: ATR International, Redwood City , IT Support Specialist, Other , Redwood City, California