Head of Zuora's Digital Workplace
Company: Zuora Inc
Location: Redwood City
Posted on: January 15, 2023
San Francisco Bay Area
OUR VISION: THE WORLD. SUBSCRIBED.
Customers have changed. They're looking for new ways to engage with
businesses. Consumers today have a new set of expectations. They
want outcomes, not ownership. Customization, not generalization.
Constant improvement, not planned obsolescence.
In the old world (let's call it the Product Economy) it was all
about things. Acquiring new customers, shipping commodities,
billing for one-time transactions. But in today's new era, it's all
about relationships. More and more customers are becoming
subscribers because subscription experiences built around services
meet consumers' needs better than static offerings or a single
Our vision is "The World Subscribed" where one day every company
will be a part of the Subscription Economy - (a phrase coined by
our CEO, Tien Tzuo and author of the best selling book).
The Strategy and Operations organization strives to make Zuora the
best example of a modern-day subscription business and inspire
those customers looking to transform and scale their operating
model. Our vision-mission, "We power ZEOs to sync up and scale up
to achieve success together, means that we guide the corporate
strategy by driving focus and cross-functional alignment, and
ensuring that Zuora has the systems (people, process, tools) to
empower every team and every ZEO to be successful. We also share
our experiences achieving Zuora's mission and strategy with
customers, partners and analysts.
Lead the Digital Workplace at Zuora, ensuring employees are
connected, engaged, and informed with access to what they need to
deliver faster and more valuable outcomes. The Digital Workplace
will be pivotal in supporting a team-based, collaborative, high
WHAT YOU'LL ACHIEVE
- Define and lead the strategy, system (people, process, tools),
and success metrics that lay the foundation for an intuitive
digital work environment.
- Create an engagement model for the unified collection of
processes and tools that support the scale and iterative nature of
our business in parallel with developing and sustaining a digital
workplace experience that empowers all employees to do their best
- ZEOs will be able to:
- Connect and engage with other ZEOs - removing silos and
fostering relationships, irrespective of location, language,
- Share their expertise with, and learn from others, by building
the network of teams to support interactive and asynchronous
- Easily create, publish & consume content through a user-centric
collaboration and information system, leveraging best practices and
exploiting knowledge to grow and scale the business
- Feel a part of the broader Zuora community.
- Manage the cultural, behavioral and organizational change
across Zuora required to build, scale and sustain a successful
- Develop strong partnerships across the business and create a
cross-functional work team that is unified and committed to the
Digital Workplace strategy and its execution.
- Motivate and empower thought leaders and adopters across the
company to help promote ongoing engagement and best practices among
their teams and co-workers.
WHAT YOU'LL NEED TO BE SUCCESSFUL
- 8+ years experience in Organizational Enablement and
Effectiveness and/or Change Leadership and Management, ideally
within a SaaS or High Tech environment.
- Bachelor's degree in Psychology, Organization Development,
Behavior Engineering or related field, Master's degree preferred.
Advanced certification(s) in Learning & Development, Design
Thinking and/or Organizational Change Management a plus.
- 5+ years experience executing on enterprise wide programs in
partnership with IT and other business units; defining and driving
outcomes, managing diverse stakeholders, staying within budget and
delivering data driven recommendations.
- Deep knowledge of Technology Enabled Development with heavy
focus on end-user experience, challenging status quo, and
proactively leveraging the latest technology trends and industry
- Ability to quickly understand and communicate technical
concepts to audiences of varying technical expertise (sales team,
customer success team, and channel partners).
- Strong understanding of regional and global communications
strategies, creating compelling messaging that translate
organizational objectives and program priorities.
- Relentless focus, independently capable of seeking information,
solving conceptual problems, corralling resources, and delivering
results in challenging situations.
- Top-notch communication and presentation skills, including
experience communicating insights through data with senior-level
executives and rallying cross functional teams through inspiration
- Strong leadership of cross-functional teams with the ability to
inspire team members, drive alignment and obtain buy-in from
diverse stakeholders. Experience managing people and teams is a
ABOUT ZUORA & OUR "ZEO" CULTURE
Zuora (NYSE: ZUO) Zuora provides the leading cloud-based
subscription management platform that functions as a system of
record for subscription businesses across all industries. Powering
the Subscription Economy -, the Zuora platform was architected
specifically for dynamic, recurring subscription business models
and acts as an intelligent subscription management hub that
automates and orchestrates the entire subscription order-to-revenue
process seamlessly across billing and revenue recognition. Zuora
serves more than 1,000 companies around the world, including Box,
Ford, Penske Media Corporation, Schneider Electric, Siemens,
Xplornet, and Zoom.
At Zuora, we have one CEO but every employee is empowered and
supported to be the 'ZEO' of their own career experience. By
embedding inclusion and belonging into our processes, policies and
culture, we are building a workplace where our 1,200+ ZEOs across
North America, Europe, and APAC can bring all the elements of who
they are into their work. In addition to an industry-leading
six-month, 100% paid parental leave for all our ZEOs, we also offer
programs to support your mental health and give back to our
communities along with "career cash" and plenty of learning and
To learn more visit
Zuora is proud to be an Equal Employment Opportunity employer.
Think, be and do you! At Zuora, different perspectives, experiences
and contributions matter. Everyone counts. Zuora is proud to be an
Equal Opportunity Employer committed to creating an inclusive
environment for all.
Zuora does not discriminate on the basis of, and considers
individuals seeking employment with Zuora without regards to, race,
religion, color, national origin, sex (including pregnancy,
childbirth, reproductive health decisions, or related medical
conditions), sexual orientation, gender identity, gender
expression, age, status as a protected veteran, status as an
individual with a disability, genetic information, political views
or activity, or other applicable legally protected
Keywords: Zuora Inc, Redwood City , Head of Zuora's Digital Workplace, Other , Redwood City, California
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