Customer Care Coordinator
Company: Leadstack Inc
Location: Redwood City
Posted on: January 22, 2023
Job Title: Customer Care Coordinator
ocation: Hybrid - Redwood City, CA 94065
Duration: 10/24/22 - 04/23/24
The Service Customer Care Coordinator is highly focused
facilitating Americas Call Center day-to-day activities, problem
solving so that the team meets and exceeds the required level of
service, performance, orders and revenue targets. The Service Call
Center acts as a front-line team to triage hardware and software,
Finance, Distribution, Logistics, IT, Business Analyst, cross
functional teams. Enjoys the challenge of handling a diverse range
of customer inquiries. Thrives in a fast-paced, customer-oriented
environment, where the potential to wear many different hats. This
is an office position.
Process spare parts orders, quotations, and customer inquiries via
fax, email, and e-commerce.
Evaluate purchase orders and scope of work and payment schedules to
meet company compliance policies
Generate daily/weekly unshipped orders reports, manage back-order
status and schedule shipments.
Generate lead opportunities for the Service team with accurate
tracking and follow up.
Proactively makes customer aware of product promotions.
Identify part numbers and availability for customer inquiries in
partnership with the hardware/software team
Perform entry level customer service duties, which include the
Receive inbound telephone, email and web requests.
Perform computer record searches to check warranty and contract
status for instrument service needs for the customer.
Coordinated/Dispatched communications and information to field
Process daily work order transfers.
Perform other related duties as required and/or assigned.
Education and/or Work Experience Requirements:
Prior experience in heavy Call Center and Customer Service role
Prior experience in PowerPoint, Excel, Word, Oracle ERP, SFDC or
Service Max is preferred.
High School Diploma (or equivalent), plus no less than 2+ years of
Additional Requirements and Competencies:
Customer Service oriented high sense of urgency
Strong phone, verbal and email communication skills along with
High attention to detail, follow-up, multi-tasking, and conflict
Works independently and as part of a team.
Shares continual responsibility to ensuring calls are handled
efficiently and effectively.
Keywords: Leadstack Inc, Redwood City , Customer Care Coordinator, Other , Redwood City, California
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