Salesforce Service Cloud Administrator

Company: BlueVine Capital Inc.
Location: Redwood City
Posted on: January 22, 2023

Job Description:

This is a hybrid role.At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline.
ABOUT THE ROLE:
BlueVine is looking for a Salesforce Admin who has the combination of both technical & project management skills. The candidate should be able to roll up their sleeves and work hands-on in SFDC, as well as work with business stakeholders to come up with solutions to better improve the systems and process flow. Additionally the candidate will have extensive experience working with technical teams on implementing solutions and providing best practices. They will play the role of liaison between the customer and various technical teams. They will be passionate about driving forward solutions, be a self-starter, and analytical. They will be comfortable with ambiguity and will drive towards simple solutions to complex problems. Ideally this candidate will also have had experience in SFDC data migration and defining new object structures.
SFDC is used across all operational parts of the business including Sales, Support, Account Management, Business Dev, Collections & Marketing. Ideally this candidate will have had experience working with various different business units and supporting high growth and scale.
WHAT YOU'LL DO:

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• Be the Salesforce Service Cloud expert for the organization
  
• Provide Case Management & Service Cloud Voice support and training for Customer Support teams
  
• Implement new functionality including automations, assignment & validation rules, dashboards & reports and custom development work
  
• Work closely with stakeholders and technical teams to develop system architecture & technical designs for complex projects using a combination of out of the box features and custom code
  
• Experience working in an agile environment utilizing sandbox architecture to manage releases
  
  WHAT WE LOOK FOR (MAIN SKILLS):
  
  • 
    
  • Minimum of 5 years of experience as a Salesforce Administrator
    
  • Deep knowledge of Salesforce Service Cloud
    
  • Strong understanding of Salesforce architecture, including but not limited to custom objects, assignment & validation rules, flow builder, roles, profiles, permission sets & security settings
    
  • Experience in supporting & developing customer flows for both pre and post sales support
    
  • Excellent communication skills & ability to translate technical requirements to business stakeholders
    
  • Salesforce Administrator Certification required
    
    NICE TO HAVE (BONUS POINTS):
    
    • 
      
    • Salesforce Advanced Administrator Certification
      
    • Salesforce Developer certification
      
    • Experience with Apex Classes, Lightning Web Components, Integration API, Heroku
      
    • Manage Service Cloud Voice configurations, Einstein Analytics and Insights, Knowledge Base
      

Keywords: BlueVine Capital Inc., Redwood City , Salesforce Service Cloud Administrator, Other , Redwood City, California