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Business Systems Analysis Staff

Company: TalentBurst, Inc.
Location: Redwood City
Posted on: January 24, 2023

Job Description:

Job Title: Business Systems Analysis Staff
Duration: 06 months + Possible extension
Location: Redwood, City, CA (Full Remote (PST)

Responsibilities:


  • Build productive relationships with a global IT team, including BSAs, product owners, developers & architects
  • Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy
  • Support the design and architecture of the Enterprise Knowledge Management stack of tools and applications
    Translate business requirements into well-architected custom solutions for leveraging Coveo search platform across a wide array of applications and interfaces
  • Understand and apply enterprise search concepts to design and develop solutions that interface with Salesforce, Marketo, Kapost, Service Now, CRM and ERP applications, custom portals/applications, and data orchestration platforms
  • Lead technical design sessions; architect and document technical solutions that are aligned with business objectives
  • Apply knowledge of different methodologies for integration and building search UI (APIs, JS Search Framework, Headless, Atomic, Quantic, etc.) considering capabilities, limitations, and trade-offs to design and develop architectural framework
  • Drive a cross-functional and integrated approach to enterprise knowledge management within ***
    Provide expert-level technical assistance to developers on Coveo platform and suggest best practices and opportunities for improvement through automation or simplification
  • Perform hands-on Coveo and Salesforce system setup, configuration, administration, troubleshooting and minor coding
  • Design and develop complex reports and analytics dashboards as needed
  • Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed
  • Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions
  • Ensure compliance with secure development standards and negotiate security trade-offs; and provide technical mentoring on coding techniques, methods, and standards
  • Manage stakeholder expectations and communications within and beyond functional track
  • Participate in Agile Development Process and all SDLC layers
  • Collaborate with global IT and business teams in US (pacific and eastern time) and Singapore time zones

    Required Qualifications:


    • 5+ years of IT experience in all phases of the software development process - including requirements gathering, design, implementation, release, and maintenance
    • Bachelor's in Information Systems, Computer Science, Business or related field
    • Experience with leading and driving solution analysis and implementation for enterprise search and discovery projects
    • Exhibits keen interest, techno-functional acumen and experience in working with evolving business models in large scale and complex transformational programs
    • Proven experience working in Agile software development lifecycle
    • Expertise in Coveo search platform and enterprise search concepts
    • Should be strong in indexing various data sources into Coveo using Coveo connectors/custom connectors
    • Strong experience with Coveo best practices and Search-based solution implementation
    • Should have strong knowledge in query pipeline creation and features configuration such as predictive suggestion, wildcard search, facets configuration, partial search, thesaurus configuration, stop words removal, etc.
    • Should have a good understanding of Coveo OOTB analytics reports and dashboards and custom dimension creation
    • Platform expertise in leveraging Salesforce Service Cloud to solve business problems strongly preferred

      Preferred Soft Skills:


      • Exceptional problem solver who is comfortable finding and pushing solutions beyond the status quo
      • Strong sense of personal ownership in the quality and effectiveness of delivered solutions
      • Ability to realistically balance scope and requirements against timelines
      • Capability to autonomously make effective decisions and pursue tasks based on project scope and vision
      • Interest in developing an understanding of relevant technical subject matter that ensures a solid foundation for collaborating on solutions
      • Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience
      • Strong team player who can bridge gaps across business groups and work effectively with teams and stakeholders to establish and accomplish business objectives
      • Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications
      • Effective communicator that works well in a collaborative team setting
      • Excellent written and verbal communication skills, and exceptional emotional intelligence

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Keywords: TalentBurst, Inc., Redwood City , Business Systems Analysis Staff, Other , Redwood City, California

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