Collaboration Specialist (Zoom Administration)

Company: Everest Consultants, Inc.
Location: Redwood City
Posted on: January 26, 2023

Job Description:

Collaboration Engineer (Zoom Tool Admin.)
Hybrid - Redwood City, CA - M/F-WFH, TWTh-Onsite
Six Month Contract w/extension possible
Pay rate: $30 - $40 per hour may vary based on experience

No visa support available at this time

This is a technical, exciting, and rewarding position.
We are looking for a technical professional with knowledge of customer business drivers to further develop the Zoom conferencing platform.
The Collaboration Engineer acts as a trusted advisor and plays an integral part in delivering success to employees.
This individual serves as the technical lead for all things conferencing and collaboration; translating technical needs into product development tasks, testing of environments, and driving customer demand/features internally and with vendors.
Must be able to understand and articulate different collaboration architectural advantages to employees and support Product Teams when it comes to proposing and designing solutions to the business's biggest collaboration challenges.
The ideal candidate will be self-driven and have a background in telephony, video, and applications, with technical knowledge of all collaboration tools on the market (Zoom, Cisco, MS Teams, Miro, and Slack, Google Suite)

Responsibilities:
Designing next generation collaboration solutions for Electronic Arts
Conducting demos and testing proof of concepts
Solution and architectural design
Solve conferencing issues and problems
Building competitive intelligence
Working across multiple boundaries and geographies
Drive conferencing and collaboration vision
Required Skills:
Strong business acumen and self motivated
SaaS collaboration experience i.e. web conferencing, cloud voice, UCaaS
Experience setting up, troubleshooting, and managing AV room technologies including Zoom Rooms, Neat, and Poly Zoom appliances, Cisco Room Kits, Crestron, AMX, Shure, Biamp, and QSC
Minimum 5 years experience in the telephony and software applications industry
Excellent communication skills
Create, present and document technical solutions
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

Desired Skills:
End-to-end IT systems knowledge
Ability to apply IT Systems knowledge to business solution design
Formulate and communicate a technical solution / vision
Understand Zoom partner and ecosystem partners, products and applications
Experience with Cisco collaboration tech stack: Cisco Webex endpoints, Cisco UCS server administration
Mentor developing team members
Act as a leader when the situation warrants
Be flexible and able to function in a fast paced, high growth environment
In-depth knowledge of "traditional " voice communications systems and applications

Minimum Qualifications
Ten years of technical experience in Collaboration technologies
5+ years in a customer facing technical role required
Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
Zoom Communication platform administration and end-to-end support

Education:
BS/BA (EE/CS) or equivalent

Everest Consultants offers the following benefits for this position: medical, dental, & vision insurance, short-term disability, life and AD&D insurance, a 401(k) retirement plan, and a referral bonus program, paid sick/vacation/holidays, and a health and welfare fringe benefit.

Everest Consultants is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

Keywords: Everest Consultants, Inc., Redwood City , Collaboration Specialist (Zoom Administration), Other , Redwood City, California