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Dispatch Supervisor

Company: First Transit
Location: Redwood City
Posted on: January 27, 2023

Job Description:

Have you considered being a Dispatch Supervisor? Now is your chance!

First Transit is looking for Dispatch Supervisors in Redwood City, CA to provide day-to-day supervision to schedulers in the Transportation Department. Our Dispatch Supervisors works closely with the MCO General Manager to ensure trips are distributed efficiently and in a timely manner. Ensures Dispatchers have the tools they need to perform. Monitors provider performance and handles real-time complaints. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is why our employees call this the "love-what-you-do" line of work!

Our Dispatch Supervisors enjoy:

  • $24.28/ HR
  • Tremendous career with opportunities for advancement
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • Fun and friendly work environment
  • A great work environment Our Dispatch Supervisors are responsible for:
    • Provide adequate work schedules to ensure all aspects of the department are covered with skilled staff and relate to the Dispatch Manager.
    • Identify and respond to service issues in live day and report to the Dispatch Manager any concerns that need to be addressed with the Service Provider.
    • Adhere to written policies and procedures and report any discrepancies and procedures to the Dispatch Manager.
    • Provide counseling both verbal and written to employees when needed.
    • Consistently review employee performance and identify areas of strengths and weaknesses and develop an "action plan" with the Dispatch Manager to reward or prepare a training plan to increase the skill level of the employee.
    • Relay to the Dispatch Manager any service levels that may hinder reaching productivity/On time goals. This would include identifying areas where there is too much/to little service during certain time periods of the day.
    • Work with the Dispatch Manager in recruiting potential new hires and be involved in the interview process.
    • Schedule all new hires to work with OJT and identify specific tasks and timelines.
    • Conduct a 60 day skill assessment for all new hires.
    • Other Duties as assigned. To qualify as a Dispatch Supervisor, you'll need:
      • A high school diploma or GED (Some college preferred)
      • Ability to lead a team.
      • Exceptional Customer service Skills.
      • Ability to successfully negotiate.
      • Excellent multi-tasking ability and possess excellent time management skills.
      • Must be able to work flexible hours.
      • Prefer one year supervisory experience. First for a Reason


        We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

        Diversity & Inclusion

        Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

        Professional Advancement

        Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

        Extensive Training

        Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

        Community Service & Impact

        Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

        First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and to improve quality of life by connecting people and communities. APPLY TODAY!

        We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Keywords: First Transit, Redwood City , Dispatch Supervisor, Other , Redwood City, California

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