Business Systems Analysis Staff

Company: Innova Solutions
Location: Redwood City
Posted on: March 18, 2023

Job Description:

Job Title: Business Systems Analysis StaffCOVEO--EXPERIENCEResponsibilities

• Build productive relationships with a global IT team, including BSAs, product owners, developers & architects
• Manage projects partnering with matrixed cross functional and global teams to ensure delivery of applications aligned to the business and IT strategy
• Support the design and architecture of the Enterprise Knowledge Management stack of tools and applications
• Translate business requirements into well-architected custom solutions for leveraging Coveo search platform across a wide array of applications and interfaces
• Understand and apply enterprise search concepts to design and develop solutions that interface with Salesforce, Marketo, Kapost, Service Now, CRM and ERP applications, custom portals/applications, and data orchestration platforms
• Lead technical design sessions; architect and document technical solutions that are aligned with business objectives
• Apply knowledge of different methodologies for integration and building search UI (APIs, JS Search Framework, Headless, Atomic, Quantic, etc.) considering capabilities, limitations, and trade-offs to design and develop architectural framework
• Drive a cross-functional and integrated approach to enterprise knowledge management within Equinix
• Provide expert-level technical assistance to developers on Coveo platform and suggest best practices and opportunities for improvement through automation or simplification
• Perform hands-on Coveo and Salesforce system setup, configuration, administration, troubleshooting and minor coding
• Design and develop complex reports and analytics dashboards as needed
• Drive and execute functional design, testing, change management and end user acceptance for projects and enhancements as needed
• Interface with relevant teams to support day-to-day systems and interfaces issues related to existing application solutions
• Ensure compliance with secure development standards and negotiate security trade-offs; and provide technical mentoring on coding techniques, methods, and standards
• Manage stakeholder expectations and communications within and beyond functional track
• Participate in Agile Development Process and all SDLC layersRequired Qualifications:
  • 5+ years of IT experience in all phases of the software development process - including requirements gathering, design, implementation, release, and maintenance
  • Bachelor's in Information Systems, Computer Science, Business or related field
  • Experience with leading and driving solution analysis and implementation for enterprise search and discovery projects
  • Exhibits keen interest, techno-functional acumen and experience in working with evolving business models in large scale and complex transformational programs
  • Proven experience working in Agile software development lifecycle
  • Expertise in Coveo search platform and enterprise search concepts
  • Should be strong in indexing various data sources into Coveo using Coveo connectors/custom connectors
  • Strong experience with Coveo best practices and Search-based solution implementation
  • Should have strong knowledge in query pipeline creation and features configuration such as predictive suggestion, wildcard search, facets configuration, partial search, thesaurus configuration, stop words removal, etc.
  • Should have a good understanding of Coveo OOTB analytics reports and dashboards and custom dimension creation
  • Platform expertise in leveraging Salesforce Service Cloud to solve business problems strongly preferredPreferred Soft Skills:
    • Exceptional problem solver who is comfortable finding and pushing solutions beyond the status quo
    • Strong sense of personal ownership in the quality and effectiveness of delivered solutions
    • Ability to realistically balance scope and requirements against timelines
    • Capability to autonomously make effective decisions and pursue tasks based on project scope and vision
    • Interest in developing an understanding of relevant technical subject matter that ensures a solid foundation for collaborating on solutions
    • Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience
    • Strong team player who can bridge gaps across business groups and work effectively with teams and stakeholders to establish and accomplish business objectives
    • Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications
    • Effective communicator that works well in a collaborative team setting
    • Excellent written and verbal communication skills, and exceptional emotional intelligence Thanks & regards,

Keywords: Innova Solutions, Redwood City , Business Systems Analysis Staff, Other , Redwood City, California