Product Support Specialist
Company: Alo, LLC.
Location: Redwood City
Posted on: May 22, 2023
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Job Description:
Working at the intersection of hardware, software, and molecular
science, we are committed to delivering on the promise of 3D
printing, enabling commercial customers to go beyond basic
prototyping to 3D manufacturing. Our company is built on the idea
that diverse fields of study must come together to solve
intractable problems. We have grand ambitions to create technology
that will influence industries around the world. You will be
joining a diverse team with a vibrant culture, where team success
is as important as celebrating individual contributions. Help us
change the world and we will help you change yours. The Product
Support team ensures that customers love us and our products. We
are held accountable to ensure customers are successful and their
experience with Carbon is positive. Carbon is looking for a Product
Support Specialist to join our talented team in Redwood City, CA.
The ideal candidate shall advocate for the customers, following up
and managing all technical inquiries. PSSs will be expected to
listen carefully, learn quickly, respond promptly, and anticipate
customer needs across a broad spectrum of industries. PSSs will
also need to delight and support their customers while efficiently
balancing all of their customers' needs. Carbon is a dynamic work
environment and PSSs will need to be flexible and adapt to a
dynamic business with ever-changing needs and priorities. We are
looking for an individual who is a quick learner, passionate about
helping customers adopt new technology, and focused on helping our
customers be successful with DLS. This role can be hybrid, but we
require the first 6 weeks be onsite in our Redwood City, CA office
for training and expect about 2 to 3 days a week working in the
office. In this role you will work primarily with our install base
in the US. Responsibilities:
Top 5% of Similar Sized Companies on Comparably Flex time off /
unlimited PTO allows me to spend less time focusing on what hours
I'm working and more on making sure I am producing quality outputs
in a way that works for me. Employees are encouraged to be engaged
and form alliances - we have a People of Color, Womxn's & Pride
ERG. There is a lot of emphasis placed on making sure our culture
truly lives up to the brand promise. Also our company-wide
communication forums, such as #CarbonTalks and Carbon Connect, help
employees feel included and informed. Carbon's Employee Net
Promoter Score (eNPS) is 41, as rated by 367 employees. This means
54% of Carbon employees would encourage their friends to become
coworkers today.5 Cool Reasons to Work at Carbon Mission-driven
company: solving some of the toughest challenges to improve human
outcomes Tech company with experienced leaders Work at the
intersection of software, hardware, material science Culture:
inclusive, diverse, and passionate creators
Keywords: Alo, LLC., Redwood City , Product Support Specialist, Other , Redwood City, California
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