Customer Care Coordinator
Location: Redwood City
Posted on: May 25, 2023
Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.
Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:
The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service Call Center acts as a front-line team to triage hardware and software, Finance, Distribution, Logistics, IT, Business Analyst, cross functional teams. Enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats. This is an office position.
Process spare parts orders, quotations, and customer inquires via fax, email, and e-commerce.
Evaluate purchase orders and scope of work and payment schedules to meet company compliance policies
Generate daily/weekly unshipped orders reports, manage back order status and schedule shipments.
Generate lead opportunities for the Service team with accurate tracking and follow up.
Proactively makes customer aware of product promotions.
Identify part numbers and availability for customer inquiries in partnership with the hardware/software team
Perform entry level service customer duties, which include the following:
Receive inbound telephone, email and web requests.
Perform computer record searches to check warranty and contract status for instrument service needs for the customer.
Coordinated/Dispatched communications and information to field service.
Process daily work order transfers.
Perform other related duties as required and/or assigned.
Education and/or Work Experience Requirements:
Prior experience in heavy Call Center and Customer Service role
Prior experience in PowerPoint, Excel, Word, Oracle ERP, SFDC or Service Max is preferred.
High School Diploma (or equivalent), plus no less than 2+ years of experience.
Additional Requirements and Competencies:
Customer Service oriented high sense of urgency
Strong phone, verbal and email communication skills along with active listening
High attention to detail, follow-up, multi-tasking, and conflict resolution
Works independently and as part of a team.
Shares continual responsibility to ensuring calls are handled efficiently and effectively.
Additional Job Details:
Hybrid is 1x a week, but will most likely increase to 2 or 3 times a week. I would like to make sure the candidates are aware of this hybrid role and its location in Redwood City, CA as they would have to plan accordingly due to the commuting hours. They should be based w/in the bay area.
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Awards and Accolades:
America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)
Office: (201) 340-8700 x XXX - Cell: (201) xxx xxxx - Fax: (201) 221-8131- Email:
Keywords: Net2source, Redwood City , Customer Care Coordinator, Other , Redwood City, California
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