Senior Patient Care Coordinator - Redwood City, CA

Company: UnitedHealth Group
Location: Redwood City
Posted on: May 26, 2023

Job Description:

$2,000 Sign On Bonus For External Candidates

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 6:00pm PST). It may be necessary, given the business need, to work occasional overtime. Our office is located at Sequoia Hospital -170 Alameda de las Pulgas, -Redwood City, CA 94062.

Primary Responsibilities:

Know, understand, incorporate, and demonstrate the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions

Accommodate payer requests for clinical reviews and Medical Record and facilitate verbal discussion between the respective facility, physician groups and the payer, as required

Demonstrate excellent customer service skills by facilitating communication between the hospital facilities, physician groups and payers

Demonstrate effective assessment skills relative to providing adequate documentation and / or response as requested and / or required by the payers

Maintain awareness of payer assigned time frames and understand specific payer UM details

Collaborate and alert facility Case Managers of: Out-of-Network payers, additional payer needs, and Physician Advisor review

Provide timely payer notification of all in-patient admissions to ensure timely authorization of inpatient days followed by timely and accurate documentation

Provide communication and / or documentation, as required, in order to ensure concurrent authorizations for Labor & Delivery patients exceeding the 48/96 rule

Facilitate the scanning, copying, and mailing of documents for deferred cases or for cases involved in a concurrent clinical appeal

Perform tasks within ADT ("Admit Discharge Transfer") system to ensure documentation of TAR and commercial clinical denials

Educate and inform patient(s) of insurance benefits and eligibility

Create good faith estimates and collect patient liability to ensure KPI (Key Performance Indicator) goals are met

Monitor payer and State portals and websites for documents related to commercial certification, Treatment Authorization Request (TARs), and Service Authorization Request (SARs)

Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Optum360's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior

Work is frequently completed with established procedures and work independently, may act as a resource for others or may coordinate others' activities

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma / GED (or higher)

2+ years in Acute Care Facility or Centralized Business Office performing one of various functions including (but not limited to):Self - Pay Collections -, -Pre - Registration / Financial Clearance -, -Patient Check-In and Registration, -Financial Counseling -, -OR other functions related to revenue cycle activities in a complex, multi - site environment

2+ years of substantial experience in a Revenue Cycle role

Proficiency in Microsoft Office including Word, Excel, and Outlook (ability to create, copy, edit, send, and save documents, spreadsheets and emails)

Knowledge of Medical Terminology

Maintain current knowledge of process and systems, and regulatory issues and requirements

Ability to work onsite at Sequoia Hospital 170 Alameda de las Pulgas, Redwood City, CA

Ability to work full-time, Monday - Friday between 7:00am - 6:00pm PST including the flexibility to work occasional overtime given the business need

Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumInsight. -Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do -your life's best work. SM

California Residents Only: - The salary range for California residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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