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Patient Administration Specialist

Company: Aston Carter
Location: Redwood City
Posted on: May 26, 2023

Job Description:


  • Master Scheduling

  • New Patient Coordination

  • Authorization Coordination

  • Surgery/Procedure Scheduling

  • Specialized data collection/coordination

  • Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.

  • Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.

  • Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.

  • Provide doctor-patient support using reference documents and tools.

  • Answers non-clinical CRMs, escalating where appropriate.

  • Answers non-clinical patient messages, escalating where appropriate.

  • Managing and distributing faxes, mail, and filing of clinic-specific documentation.

  • Working with care teams, patients, and outside facilities to obtain necessary information, diagnostic imaging, pathology, and other vital information required for care.

  • Assures appropriate verifications and authorizations are complete before patient sees provider, in addition to preparing patient medical records for clinic appointments.

  • Assists patients and physicians in scheduling ancillary tests before and after clinic visits.

  • Assists patients and physicians by scheduling treatment appointments for patients, including surgery, ITA, radiology, etc.

  • Ensures that all scheduled patients are eligible for services requested and /or determines patient eligibility.

  • Informs patient's authorization and collects payment for new and returning patients, using the scheduling system.

  • Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.

    About Aston Carter:
    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
    At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Redwood City , Patient Administration Specialist, Other , Redwood City, California

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