Patient Coordinator (Mountain View Optometry)
Company: VSP Vision
Location: Mountain View
Posted on: April 30, 2024
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Job Description:
Compensation range for the role is listed above. Applicable salary
ranges may differ across markets. Actual pay will be determined
based on experience and other job-related factors permitted by law.
As a part of the compensation package, this role may include
eligible bonuses. For more information regarding VSP Vision
benefits, please.
General Summary
Primary role is to provide high quality patient experience by
welcoming and communicating with patients and to creating an
efficient patient flow and flawless patient transition throughout
the eye care experience Essential Functions
Prioritizes a high level of patient satisfaction for all patients
of the practice by warmly greeting patients upon entering,
completing the check-in and check-out process Work collectively
with staff, doctor and patients by documenting patient information,
updating records and collecting patient payments Answers and
triages patient correspondences received via telephone, email and
fax; responds to inquiries in a timely fashion. Maintains patient
records/files to ensure accurate record keeping, security and
confidentiality of files Coordinates scheduling of patient's
appointments necessary to maintain patient flow, confirms all
patients, and prepares charts for scheduled patients Performs
confidential administrative functions such as assembling reports,
records release and transmitting patient information to outside
agencies Responsible for keeping an organized front desk and front
entry at all times Works on special projects, cross train in
different departments, and perform other related duties assigned or
requested. Job Specifications Typically has the following skills or
abilities: One to two years of administrative experience with at
least one year providing Administrative support Demonstrated
ability to successfully perform multiple tasks in a fast-paced
environment Working knowledge of MS Office package Effective verbal
communication skills to prioritize multiple tasks and to be
available for incoming calls and inquires Effective written
communication skills to clearly document customer situations, as
well as prepare letters to confirm agreements made Excellent
interpersonal and rapport building skills Ability to ask
appropriate and relevant questions to identify customer needs
Proven problem solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying
customer/call handling guidelines Ability to listen, process
transactions and interact with customers simultaneously in a
fast-paced environment Working Conditions The working environment
is generally favorable. Lighting and temperature are adequate, and
there are no hazardous or unpleasant conditions caused by noise,
dust etc. The above information in this description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of employees
assigned to this job.
#LI-ONSITE#LI-VENTURES
VSP Vision is an equal opportunity employer and gives consideration
for employment to qualified applicants without regard to age,
gender, race, color, religion, sex, national origin, gender
identity, sexual orientation, disability or protected veteran
status. We maintain a drug-free workplace and perform
pre-employment substance abuse testing.
Keywords: VSP Vision, Redwood City , Patient Coordinator (Mountain View Optometry), Other , Mountain View, California
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