Patient Coordinator (Mountain View Optometry)

Company: VSP Vision
Location: Mountain View
Posted on: April 30, 2024

Job Description:

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses. For more information regarding VSP Vision benefits, please.
General Summary
Primary role is to provide high quality patient experience by welcoming and communicating with patients and to creating an efficient patient flow and flawless patient transition throughout the eye care experience Essential Functions
Prioritizes a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, completing the check-in and check-out process Work collectively with staff, doctor and patients by documenting patient information, updating records and collecting patient payments Answers and triages patient correspondences received via telephone, email and fax; responds to inquiries in a timely fashion. Maintains patient records/files to ensure accurate record keeping, security and confidentiality of files Coordinates scheduling of patient's appointments necessary to maintain patient flow, confirms all patients, and prepares charts for scheduled patients Performs confidential administrative functions such as assembling reports, records release and transmitting patient information to outside agencies Responsible for keeping an organized front desk and front entry at all times Works on special projects, cross train in different departments, and perform other related duties assigned or requested. Job Specifications Typically has the following skills or abilities: One to two years of administrative experience with at least one year providing Administrative support Demonstrated ability to successfully perform multiple tasks in a fast-paced environment Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made Excellent interpersonal and rapport building skills Ability to ask appropriate and relevant questions to identify customer needs Proven problem solving, negotiations, and decision-making skills Ability to use appropriate discretion and judgment in applying customer/call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment Working Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc. The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
#LI-ONSITE#LI-VENTURES

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: VSP Vision, Redwood City , Patient Coordinator (Mountain View Optometry), Other , Mountain View, California