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Customer Operations Analyst

Company: Impossible Foods
Location: Redwood City
Posted on: November 19, 2021

Job Description:

Global Business Operations (GBO) - Supply Chain / Impossible Foods was founded to transform the global food system and reduce the impact of climate change by making the world's most delicious, nutritious, and sustainable meat, fish, and dairy - from plants. Through the revolutionary work of our world-class R&D team, we're inventing efficient, sustainable ways to transform ingredients from plants into meat, fish, and dairy foods that deliver all the pleasures and nutritional benefits consumers demand, without the negative environmental or public health impact. Our flagship product, Impossible--- Burger, uses 96% less land, 87% less water and generates 89% less greenhouse gas emissions than conventional beef from cows. And the burger is just the beginning. We're working on recreating every animal product, from chicken to fish, with plant-based ingredients that are vastly better for people and the planet.-- Impossible Foods has experienced spectacular growth over the last few years, and we continue to lead all aspects of the plant-based revolution - from discovery and innovation to commercial production and consumer education. We're building an amazing team of brilliant, collaborative, mission-driven individuals who take pride in using their diverse skills to contribute to a better world. Our core values include leading with heart, thinking like scientists, and doing the right thing, and our employees embody these attributes in their work every day.-- Want to join the movement? You can help us solve the most urgent, important challenge facing the world today (and have fun doing it). Check out our job opening below: You Will:

  • Manage order processing workflow for customers, including customer order confirmations and order revisions. Enter customer POs into SAP (as needed).--
  • Manage day-to-day 3PL performance related to order fulfillment accuracy.--
  • Ensure accurate and timely order processing to meet customer requirements.
  • Drive resolution of customer-related issues with internal/external business partners.
  • Act as point of contact for field sales, sales operations and finance team for order inquiries.
  • Manage shelf-life and minimum order exception processes.--
  • Identify opportunities and lead implementation of customer management policies with key customers, including order size minimums, lead time adherence and mitigating customer contractual issues
  • Work closely with the supply planning team to meet a fill order rate of 99%.--
  • Spearhead initiatives with 3PLs, which could include onboarding of new customers, new product introduction readiness and order fulfillment optimization
  • Assist with delivery damage claimed and liaise with QA as needed.
  • Serve as escalation for external (buyers) and internal customer feedback
  • Other duties as assigned You Have:
    • Bachelor's degree in Operations, Business, Supply Chain or similar field.
    • Minimum 3 years of experience in customer service/customer logistics.
    • Broad understanding of policies, processes and systems relating to order-to-cash processes
    • Experience in SAP-ERP
    • Customer service and strong analytical skills a must
    • Must be an intermediate to advanced spreadsheet user.
    • Ability to foster teamwork & collaboration.
    • Self-starter/learner that can drive cross-functional projects.
    • Commitment to process improvement.
    • Experience and ability to work independently as a member of a virtual team. Impossible Foods Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.-- Depending on your location, the California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here: https://impossiblefoods.com/careers/notice . By submitting your application, you are agreeing to our use and processing of your data as required. If the ability to work remotely is indicated, this role can be performed from any US state except for Alaska, Colorado, New Mexico, Oklahoma, and Wisconsin.

Keywords: Impossible Foods, Redwood City , Customer Operations Analyst, Professions , Redwood City, California

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