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Desktop Support Analyst

Company: Clarity Technology Partners
Location: Redwood City
Posted on: January 5, 2022

Job Description:

Team OverviewEnd User Support is a global team with a presence in our Redwood City office. The teams duties include installing, diagnosing, repairing, maintaining, and upgrading desktop, network, audio visual and telecoms equipment to ensure optimal performance.
This position will be working on the Life Cycle Management Project retiring and replacing laptops and VDI's. Emphasis will be on communication, customer service, organizational skills, cloning and deployment skills. Much of this effort is tracked in Excel so some advanced knowledge of Excel around pivot tables, filters, etc. would be preferred.
Role Responsibility

  • Ongoing project to retire and replace laptops and Virtual Desktop units.
  • Reach out to internal clients to schedule times to retire and replace machines.
  • Coordinate with client end-user to collect old machines.
  • Install, configure and test end-user machines and related hardware and software in order to deliver required desktop service levels.
  • Assess the need for and implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, hard drives, RAM, memory chips, CD-ROMs, etc.
  • Software distribution using SCCM, and AppV.
  • Support desktops in a virtual environment (VM products)
  • Receive and respond to incoming calls, pages, and/or e-mails regarding desktop incidents and requests.
  • Maintain an accurate hardware inventory.
  • Accurately document instances of equipment or component failure, repair, installation, and removal.Experience
    • Must have exceptional customer service skills.
    • Must have a minimum of 4 years Desktop Support experience
    • Must have exceptional Desktop Support skills.

Keywords: Clarity Technology Partners, Redwood City , Desktop Support Analyst, Professions , Redwood City, California

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