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IT Systems Analyst 2

Company: Stanford University
Location: Redwood City
Posted on: January 9, 2022

Job Description:

Stanford University will be officially closed for regular business from Monday, December 20, 2021 through Friday, December 31, 2021. Normal operations resume on Monday, January 3, -2022. You may continue to apply for opportunities during our winter closure. Since many of the University's schools and administrative units are closed, your application may not be reviewed until normal operations resume on January 3, 2022, or shortly -thereafter. Thank you for your interest! Job Summary

  • Schedule Full-time
  • Job Code 4802
  • Employee Status Fixed-Term
  • Grade I
  • Requisition ID 92664 Reporting to the Director of Technology Solutions Alignment in the Financial, Asset, and Service Management (FASM) systems group in University IT-Enterprise Technology, this position requires strong analytical skills and solid understanding of systems integrations. FASM is responsible for Stanford University's financials, asset, and service management systems. Included in FASM technology portfolio are Oracle Business Suite, ServiceNow, Incorta, as well as custom applications built in Oracle APEX, Slate, Axiom, Cumulus, and WebModule platforms. The incumbent for this position will collaborate with business partners, Systems Analysts, Developers, UI Designers, QA, Deployment and Operations Team, and software vendor to successfully deploy systems in support of business needs. The incumbent will primarily focus on the newly implemented Faculty Search and Applicant Tracking (FSAT) system. FSAT is built in the PageUp platform, a cloud-based talent management solution. FSAT is a University-wide system for Faculty hiring that enables departments and local units to execute best practices effectively and efficiently during Faculty recruitment. FSAT facilitates the analysis and evaluation of recruitment programs and processes. A successful candidate will have a track record of capturing and modeling business requirements and evaluating technology solutions for proper alignment. A successful candidate will have demonstrated ability to analyze business requirements, create business-to-system process mapping, and develop diagrams and matrices outlining business and systems processes. A successful candidate will have demonstrated a track record for designing enterprise information systems that are secure, reliable, and scalable. This position is part of a team of analysts that translates business needs to systems design. The team focuses on aligning technology solutions with business processes. The team collaborates with Business Analysts, Developers, UI Designers, QA, and the Deployment and Operations Team to successfully deliver system solutions. The team serves as liaison between business partners, software vendor teams, and UIT technical team for system-related matters. CORE DUTIES*:
    • Collaborate with business partners to gather requirements and identify gaps between requirements and the application. Assist business partners with determining deliverables, creating system test plans, identifying test scenarios, managing user acceptance testing and conducting production roll out resolution.
      • Collaborate with schools and departments across the University to understand their requirements; identify system solutions that meet their needs; key business partners include:
      • Schools across the University (Business, Education, Earth & Sciences, Engineering, Humanities & Sciences, Medicine)
      • Faculty Affairs
      • Office of Faculty Development, Diversity, and Engagement
      • Prioritize requirements, create prototype, present mock-ups, assist business partners in determining roles and permissions, assist in creating test scripts to guide both technical team and user community
      • Assist with initial determination of the feasibility of requests and ensure user requirements are thoroughly and accurately documented in accordance with standard techniques.
        • Work with Functional Analysts from business partners and UIT counterparts to gather business requirements, create business-to-system process mapping, and develop change matrices outlining changes in business and system processes
        • Identify areas in business processes that can be modified to minimize custom/customized development of vendor solution systems
        • Develop workflows and change matrices that outline the mapping of user requirements to proposed technology solutions
        • Collaborate with developers on application specifications and system enhancements to ensure appropriateness of design and delivering resolution of issues; work with business partners to test and deploy resolution in a timely manner.
          • Work closely with the technical team, stakeholders, vendor, and project manager to ensure solutions meet business needs and requirements
          • Perform quality assurance to ensure requirement are met prior to releasing system for user acceptance testing
          • Team up with business partners and developers to set realistic response
            • Manage project and monitor status of deliverables; coordinate workload and timeline; escalate and/or adjust expectations, scope, and timeline accordingly
            • Interact with team members, the user community and others on an ongoing basis to ensure accurate identification and delivery of business requirements.
              • Utilize tools such as ServiceNow, Visio/Lucid Chart, Jira, Confluence, Google Drive, O365, Zoom, Slack, and in-person meetings for effective communication and collaboration with business owners and technical team
              • Conduct meetings, scheduled and as needed, to share ideas and findings
              • Assist in user acceptance testing
              • Serve as a liaison between business partners, stakeholders, technical team, and vendor
              • Act as single point of contact between IT and the customer.
                • Serve as primary FSAT point of contact for business partners and vendor on production issues and system enhancements
                • Develop functional specifications to ensure compliance with system development lifecycle methods.
                  • Conduct in-depth analysis to solve problems, make recommendations, and/or discover new approaches to system design and implementation
                  • Develop functional specifications that demonstrate alignment between business requirements and technical solution approach
                  • Make formal recommendations, and write application specifications, including conversion, upgrade and interface routines.
                    • Determine appropriate resolution and ensure clients' needs are met
                    • Identify patterns in system issues; work with business partners and vendor to determine if recurring issues can be resolved with change in business process and/or technical solution
                    • Analyze and assist in support of new system rollouts and upgrades by testing and support.
                    • Assist in creating administrative user guide -* - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and eight years of relevant experience or combination of education and relevant experience. Knowledge, Skills and Abilities:
                      • Demonstrated experience with both process and data modeling.
                      • Demonstrated experience with fit/gap analysis.
                      • Knowledge of computer system capabilities, business processes, and work flow.
                      • Experience with enterprise applications and understanding of database driven applications.
                      • Strong understanding of the software development life cycle.
                      • Strong problem solving and troubleshooting skills.
                      • Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
                      • Ability to establish effective, ongoing relationships with clients, staff and management.
                      • Ability to establish effective relations with external partners, including vendors.
                      • Ability to work effectively and collaboratively with minimum direction.
                      • Ability to manage multiple competing priorities and work under pressure in high stress situations. Certifications and Licenses: None DESIRED SKILLS/QUALIFICATIONS
                        • BS in Computer Science or Engineering preferred.
                        • Familiarity with University business processes.
                        • Familiarity with Business Relationship Management discipline in the IT framework.
                        • Familiarity with Lean Six Sigma discipline. PHYSICAL REQUIREMENTS*:
                          • Constantly perform desk-based computer tasks.
                          • Frequently sit, grasp lightly/fine manipulation.
                          • Occasionally stand/walk, use a telephone.
                          • Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds. WORKING CONDITIONS:
                            • May work extended hours, evening and weekends. WORK STANDARDS:
                              • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
                              • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu . -
                                The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We are not able to provide sponsorship or relocation for this position.

                                Thank you for your interest! Business Affairs: University IT (UIT), Redwood City, California, United States Business Affairs: University IT (UIT), Redwood City, California, United States Business Affairs: University IT (UIT), Redwood City, California, United States We're always looking for people who can bring new perspectives and life experiences to our team. Found the perfect role and ready to apply? Learn more on what to expect next. Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Keywords: Stanford University, Redwood City , IT Systems Analyst 2, Professions , Redwood City, California

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