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Production Technician

Company: Biotricity
Location: Redwood City
Posted on: May 6, 2022

Job Description:

Job Description Biotricity, Inc., an innovative medical technology company, has an immediate opening for an RMA Technician providing technical and operational support in our Operations department. This is an exciting opportunity to work for a start-up company and delve deep into the healthtech sector. RESPONSIBILITIES Although additional duties and related tasks may be assigned, the essential duties and responsibilities of this position include the following: Receive and document incoming functional state of returned devices. Ensure RMA information across platforms is accurately and timely filled out and tracked. Perform and document the technical failure analysis of returned devices. Work closely with Quality Assurance to document the failure analysis and resolution of device complaints. Repair devices and update parameters or firmware, where required. Repairs may include replacing the device screen, battery, or sensor module, etc. Complete required RMA travelers, while adhering to Good Documentation Practices (GDPs). Assist with processing devices through the RMA process, while following SOPs and work instructions. Document and quarantine failed devices following the nonconforming materials protocol. Assist with packaging and shipping completed RMA devices. Provide feedback on process and workflow improvement for usability and suggest improvements where applicable. Complete other QA documentation, as needed. EXPERIENCE / QUALIFICATIONS Two-year degree or trade school certificate in electronics or equivalent technical discipline. Minimum of 2 years of technician support experience, preferably working with electronic or mechanical devices and test equipment. Experience working in a service and distribution center is a plus. Excellent computer proficiency, especially in Microsoft Office; tech-savvy Ability to quickly learn and use new platforms and programs Highly organized, self-motivated, and dedicated Able to work well autonomously and as part of a team COMPENSATION Base Salary 60K, based on experience Full Benefits Must provide proof of eligibility to work in the United States Job Type: Full-time About Biotricity Biotricity is reforming the healthcare market by bridging the gap in remote monitoring and chronic care management. Doctors and patients trust Biotricity---s unparalleled standard for preventive & personal care, including diagnostic and post-diagnostic solutions for chronic conditions. The company develops comprehensive remote health monitoring solutions for the medical and consumer markets. Biotricity---s premier product is Bioflux--, an ECG monitoring system that is prescribed by physicians to diagnose and remotely monitor cardiac patients. Biotricity---s R&D continues to focus on the preventative healthcare market, with a vision of putting health management into the hands of the individual. The company plans to expand medical-grade monitoring into the consumer market by developing clinically relevant solutions that empower users to self-manage chronic conditions. Company Description Biotricity is a modern medical technology company focused on delivering innovative, remote biometric monitoring solutions to the medical and consumer markets, including diagnostic and post-diagnostic solutions for chronic conditions and lifestyle improvement. Biotricity---s premier product is Bioflux--, an ECG monitoring system that is prescribed by physicians to diagnose and remotely monitor cardiac patients. Biotricity---s R&D continues to focus on the preventative healthcare market, with a vision of putting health management into the hands of the individual. The company plans to expand medical-grade monitoring into the consumer market by developing clinically relevant solutions that empower users to self-manage chronic conditions.

Keywords: Biotricity, Redwood City , Production Technician, Professions , Redwood City, California

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