GTM Solutions Analyst

Company: Box
Location: Redwood City
Posted on: June 16, 2022

Job Description:

WHAT IS BOX?Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. WHY BOX NEEDS YOU This is a highly cross-functional position requiring extensive interaction with team members across sales, marketing, product management, customer success, IT, finance, and legal. A successful candidate will have demonstrated the ability to proactively and effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.WHAT YOU'LL DO Providing first response to requests submitted by internal users across the company in areas such as:Granting, removing and changing permissions to access Salesforce.com, Gainsight, and other GTM SystemsAssisting with creating new or updating Salesforce.com fields, workflows, and validation rules Supporting Report and Dashboard structure, troubleshooting and accessClarifying major enhancement and integration requests Performing mass updates of records in Salesforce, including record creationEvaluating and maximizing automated and manual processes that affect record creation and dataCollecting and analyzing feedback from internal end users to help inform the team's priorities and roadmapPartnering with other GTM Ops and IT team members to advise and execute on technical components of larger initiativesCommunicating effectively across functions with status updates to relevant stakeholdersWHO YOU ARE BS/BA required5+ years consulting, finance, or sales operations background preferred2 year experience in customer service (internal or external) a plus5 years experience with Salesforce as an Administrator, Reporting Analyst or Power UserSelf-starter, highly analytical with sound decision-making skillsStrong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments. Strong belief in the value of customer serviceStrong attention to detailComfortable working in a startup like environment that is fast-paced and nebulous; demonstrating tenacity and resiliencySelf-motivated, able to work independently as well as contribute to a cross-functional and global teamsTendency to see 'the big picture' and use that to prioritize and drive business value in the right waysAbility to manage high volume of transactions and juggle multiple responsibilitiesPreferred skillsExperience balancing multiple searches and customer relationshipsTeam-centric mindset - demonstrated ability working well in a collaborative environmentBENEFITSVisit this webpage to check out all of our exciting benefits: For all other benefits, please check out: Box Benefits + PerksEQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ------independence of people with disabilities and is committed to giving them the same ------opportunity to succeed as all other employees. Accommodations are available ---throughout ---the application process and an employee's employment at Box.HEALTH AND SAFETYTo promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated and "up to date" as defined by the CDC or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present. If you are fully remote and do not "Go to Work," the vaccination requirement is not applicable. "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.For details on how we protect your information when you apply, please see our Personnel Privacy Notice.Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here. #LI-MA2#LI-Remote

Keywords: Box, Redwood City , GTM Solutions Analyst, Professions , Redwood City, California