Loss Prevention Specialist

Company: Sigonas Farmers Market
Location: Redwood City
Posted on: June 24, 2022

Job Description:

Sigonas Farmers Market is seeking a Store Loss Prevention Specialist to oversee Loss Prevention functions in San Carlos, Redwood City and Palo Alto.Sigonas is a family-owned produce and gourmet market. We promote local, fresh and family. We support artisanal companies.Store Loss Prevention Specialist will be responsible for leading Loss Prevention functions within the specific locations and for partnering with store management in an effort to prevent company loss. You will be responsible for driving the company objectives in profit and loss control, sales performance and customer satisfaction. This includes networking with law enforcement, loss prevention professionals and other retailers to identify and create comprehensive case files for repeat external theft and minimize exposure to loss and fraud. This position will further support the store locations/management team by conducting awareness training, root cause analysis and threat assessments.Essential Functions of this position include:

• Responsible for the implementation, training and coordination of all Loss Prevention best practices. This includes training both store associates and managers on company Loss Prevention programs to ensure compliance
• Conduct Loss Prevention assessments/investigations.
• Ensure the physical security of the building and Company assets: complete monthly alarm tests, partner with Security Vendor to resolve alarm and CCTV issues, respond to after-hours alarm calls as needed, ensure store alarm system call list is up-to-date, ensure any key or safe combination changes occur upon changes in management.
• Conduct ongoing MES training, ensures timely completion of certification programs; assist with all new-hire training and in-depth training for specialized positions.
• Detection, investigation, and documentation of Organized Retail Crime, and other violations of law and/or company policy.
• Conduct thorough analysis of daily, weekly and monthly exception reports to identify areas of opportunity.
• Research and respond to cash over/short reporting.
• Conduct store Loss Prevention Assessments to ensure compliance with Company processes and legal requirements.Required Qualifications:
  • 3-5 years of Loss Prevention experience or related retail experience
  • 4-year college degree or equivalent experience preferred
  • Certified Forensic Interviewer CFI- preferred
  • Interview/Interrogation training and practical skills (Wicklander-Zulawski certification preferred).
  • Successfully pass criminal background
  • Exceptional Customer Service skills and interpersonal/communication skills
  • Strong problem-solving ability and analytical skills
  • Proficiency in MS Office
  • Flexibility including nights, week-end and holidays
  • Work ethics keeping confidence and perform a direct and truthful approachAdditional Requirements Preferred:
    • Loss Prevention Qualified (LPQ) preferred
    • Loss Prevention Certified (LPC) preferred
    • Certified Forensic Interview (CFI) preferred
    • Advanced level of administration and technical knowledge of Loss Prevention systems and shrinkage controls
    • Strong conflict management skills with the ability to work alone in stressful situations

Keywords: Sigonas Farmers Market, Redwood City , Loss Prevention Specialist, Professions , Redwood City, California