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Operations Analyst

Company: Synergis
Location: Redwood City
Posted on: July 31, 2022

Job Description:

Title: Operations Analyst Anticipated Duration: 12 Month ContractLocation: Redwood City, CA

  • Position DescriptionResolve seller issues by triaging tickets adhering to established policies & guidelines
  • Ownership and execution of day-to-day operational tasks or special projects effectively and in a timely manner
  • Analysis and operational support for client's internal seller management tools to implement customer requests and troubleshoot issues
  • Handle user escalations and collaborate with client partners and cross functional teams to deliver timely and complete solutions.
  • Support to onsite / offshore teams, helping answer questions and resolve issues blocking resolution of customer requests
  • Develop / maintain training materials and support by conducting training sessions
  • Contribute weekly internal team meetings to discuss workflow improvements and to address team questions
  • Be a subject matter expert for rules and processes pertaining to data governance, reactive workflows and help maintain training material and process documentation.
  • Identify opportunities to improve tool effectiveness and efficiency and assist in the delivery of improvements.
    • Operations Analyst Required Education, Experience and Skills:Experience of 2-4 years of Operational experience
    • Education: Bachelors in any discipline
    • Strong communication skills (written and verbal)
    • Ability to step into a role that helps customers and team members navigate internal workstreams
    • Proactive, flexible and uses good judgment and problem solving to accomplish tasks on schedule with minimal direction and supervision
      • Operations Analyst Preferred Experience and Skills:Experience in Digital advertising, Customer support, Stakeholder management skills
      • Adept proficiency in SQL
      • Experience/knowledge of Google Ads space
      • Experience managing vendor programs and identifying and executing process improvements.
      • Comfortable navigating ambiguity and collaborating with others to find efficient solutions

Keywords: Synergis, Redwood City , Operations Analyst, Professions , Redwood City, California

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