RedwoodCityRecruiter Since 2001
the smart solution for Redwood City jobs

Operations Analyst

Company: Synergis
Location: Redwood City
Posted on: July 31, 2022

Job Description:

Title: Operations Analyst Anticipated Duration: 12 Month ContractLocation: Redwood City, CA

  • Position DescriptionResolve seller issues by triaging tickets adhering to established policies & guidelines
  • Ownership and execution of day-to-day operational tasks or special projects effectively and in a timely manner
  • Analysis and operational support for client's internal seller management tools to implement customer requests and troubleshoot issues
  • Handle user escalations and collaborate with client partners and cross functional teams to deliver timely and complete solutions.
  • Support to onsite / offshore teams, helping answer questions and resolve issues blocking resolution of customer requests
  • Develop / maintain training materials and support by conducting training sessions
  • Contribute weekly internal team meetings to discuss workflow improvements and to address team questions
  • Be a subject matter expert for rules and processes pertaining to data governance, reactive workflows and help maintain training material and process documentation.
  • Identify opportunities to improve tool effectiveness and efficiency and assist in the delivery of improvements.
    • Operations Analyst Required Education, Experience and Skills:Experience of 2-4 years of Operational experience
    • Education: Bachelors in any discipline
    • Strong communication skills (written and verbal)
    • Ability to step into a role that helps customers and team members navigate internal workstreams
    • Proactive, flexible and uses good judgment and problem solving to accomplish tasks on schedule with minimal direction and supervision
      • Operations Analyst Preferred Experience and Skills:Experience in Digital advertising, Customer support, Stakeholder management skills
      • Adept proficiency in SQL
      • Experience/knowledge of Google Ads space
      • Experience managing vendor programs and identifying and executing process improvements.
      • Comfortable navigating ambiguity and collaborating with others to find efficient solutions

Keywords: Synergis, Redwood City , Operations Analyst, Professions , Redwood City, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Redwood City RSS job feeds