Senior Solutions Consultant

Company: Airkit
Location: Redwood City
Posted on: January 21, 2023

Job Description:

About Us

Airkit began in 2017 when co-founders Adam Evans and Stephen Ehikian wanted to enable leading brands to connect with their customers in a new, digital way. As consumers of many products, they couldn't understand why, in the age of big data, AI, cloud computing, and connected products, their interactions with companies were so impersonal, reactive, and time-consuming.

The Airkit team previously founded and built RelateIQ ( sold to Salesforce in 2014 ). We witnessed first hand how every aspect of the relationship between companies and their customers was changing. Everyone and everything is now connected, and customer expectations are rapidly increasing.

Headquartered in Redwood City, CA, the company launched publicly in October 2020. Since then, we have seen the rapid adoption & expansion of our product within leading Fortune 500 brands and hyper-growth businesses, world-wide.

Position Summary

As a Senior Solutions Consultant you will own the business process consulting, design, and deployment of our F500 customers micro apps leveraging our studio builder and integration framework. You will team with the Project Manager, Customer Success Manager and the Sales Account Manager for the overall success of the project.

Core Responsibilities

• Identify and define best practices for new technology as it is becomes available from Product Management
• Develop trust with client leadership to remove project roadblocks and ensure project success.
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
• Leverage strong technical acumen to identify process and technical solutions dynamically to unexpected situations.
• Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests, bug fixes and support requests
  Qualifications
  
  • Strong experience in WebServices, PHP, HTML, java script, JSON, React, etc.)
  • 2-4 years of experience in Professional Services or Consulting, or 3 years of IT project management experience in a SaaS business
  • A proven track record of managing and delivering IT projects for enterprise companies
  • Empathetic and customer minded
  • A true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
  • A passion for helping people solve problems and proven ability to understand progressive technology
  • Excellent verbal and written communication skills and meticulous attention to detail
  • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
  • Ability to work cross-functionally in a fast-paced startup environment
    In the U.S., the standard pay range for this role is $150,000-$160,000 annually plus equity. Actual salary is determined based on a variety of factors including experience and performance.
    
    Working at Airkit
    
    At Airkit, we want our teammates to feel cared for, wherever they are in life. Check out some highlights of our culture and meet some of our executive team here .
    
    Highlights of our benefits package include:
    
    • Competitive base salary plus equity for all of our teammates
    • 100% coverage for Medical, Dental, and Vision
    • Unlimited time off to relax and recharge
    • Paid parental leave for new parents
    • Retirement plan (401K) with immediate eligibility
    • Flexible spending stipend for you to spend wherever it will benefit you most
    • Monthly team events & opportunities for building community
    • Options to work flexible hours remote or in-person
      
      Not everyone will match the above qualifications 100%. If your experiences don't perfectly align, but you think you'd be a great addition to our team, we'd still love to hear from you.
      
      Airkit is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. For individuals with disabilities who would like to request accommodation, please email recruiting@airkit.com.
      
      Not everyone will match the above qualifications 100%. If your experiences don't perfectly align, but you think you'd be a great addition to our team, we'd still love to hear from you.
      
      Airkit is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. For individuals with disabilities who would like to request accommodation, please email recruiting@airkit.com .

Keywords: Airkit, Redwood City , Senior Solutions Consultant, Professions , Redwood City, California