Sr. Lab Computing Analyst

Company: TalentBurst, Inc.
Location: Redwood City
Posted on: May 20, 2023

Job Description:

Title: Sr. Lab Computing Analyst
Location - Redwood City, CA 94065, onsite 100%
Duration: Until end of this year
Schedule - Monday-Friday standard day time schedule

Key Responsibilities:

• 
  
• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
  
• Implements customer specified benchtop computing design and processes
  
• Administers and assures connectivity of customer's Windows based platform
  
• Conduct and maintain inventories of client systems
  
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
  
• Manage On-boarding, retirement and relocation of equipment
  
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
  
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
  
• Ensures adherence to client's corporate policies through periodic reporting and compliance programs
  
• Acts as the technical support contact for instrument vendor
  
• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
  
• Provides technical support for new system validations and change management efforts
  
• Create and maintain a physical inventory of lab equipment, PC's, software and any other information specified by the client
  
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
  
• Acts as client Liaison for software/hardware related inquiries
  
• Participate in client team meetings
  
• Provides support across all Enterprise practices as required
  
• Act as the technical expert to handle escalations and be a mentor to junior team members
  
• Provide back up to team leads as required
  
  
  Additional Job Description
  Critical Skills:
  
  
  • 
    
  • Excellent customer service skills complimented by an ability to listen to and interpret client requests.
    
  • Ability to troubleshoot complex technology issues.
    
  • Strong verbal and written communication skills.
    
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
    
    
    Basic Qualifications:
    
    
    • 
      
    • Bachelor's Degree or relevant industry experience.
      
    • 5 plus years' experience in lab IT or regulated IT environment
      
      
      Preferred Qualifications:
      
      
      • 
        
      • A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
        
      • Excellent analytical and problem-solving skills
        
      • Detail oriented and able to follow written documentation for task execution
        
      • Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative
        
      • Ability to multitask and support various groups of users
        
      • Experience in a validated environment a plus. Experience working in GxP, ISO, and FDA compliant facilities a plus
        

Keywords: TalentBurst, Inc., Redwood City , Sr. Lab Computing Analyst, Professions , Redwood City, California