Service Logistics Coordinator

Company: Net2Source
Location: Redwood City
Posted on: May 25, 2023

Job Description:

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants.



Title: Service Logistics Coordinator

Duration: 6 months

Location: Redwood City,CA-94065

Job ID: 13743272

Pay Rate : $23/hour- $ 26/Hour on W2 ( without benefits)

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Job Description:

Essential Duties, Critical Success Factors, Responsibilities, Authorities, and Required Interactions:

The Service Logistics Coordinator interacts with customers in an active call center environment and provides them with information to address requests regarding quotations, orders, products, and services. You will provide a high level of customer service to assist internal and external customers in their day-to-day activity resulting in generating impactful success. Thrives in a fast-paced, customer-oriented environment, with the potential to wear many different hats. We are seeking an energetic and reliable professional to join our team. This is a hybrid position.

Respond to and resolve customer requests including processing orders (P1 and other types), quotations, requests for service, pricing, product availability, order status, billing questions, handles complaints as well as returns and cancellations, etc.

Conduct and post Field Service Engineers physical inventory results.

Evaluate and process purchase orders and scope of work and payment schedules to meet company compliance policies

Execute daily/weekly reports unshipped, KPIs/QDIP, returns, drop shipments, etc. manage back-order status and schedule shipments.

Provides accurate information and options regarding parts availability of in-stock items.

Work with other departments to find solutions for both internal and external customers regarding a large variety of topics.

Follows established service quality standard and meets established processing times and follow-up actions in accordance with departmental standards (ABD, after call work, order accuracy, response time. Etc.)

Daily application of DBS, create and document standard work. Continuous process improvement.

Conduct effective training to new hires, team members and adhere to the departmental processes.

Provides administrative support to management

Additional duties as required and/or assigned

Education and/or Work Experience Requirements:

2 years of experience in heavy volume Call Center and Customer Service role.

Proficient in MS Office (Excel, Word, Power Point and Visio). SFDC, and Oracle preferred

This position requires repetitive typing, considerable interaction on the telephone and regular viewing of a multiple computer monitors

Additional Requirements & Competencies:

Excellence in Customer Service as a must high sense of urgency

Accuracy is required in performing all functions of this position

Strong phone, verbal, and email communication skills along with active listening

High attention to detail, follow-up, multi-tasking, and conflict resolution

Understand the goals and objectives of the Team, Department, Company.

Demonstrate a high level of integrity, commitment, and dependability.

Strong work ethic and a high level of self-accountability and dependability

Works independently and as part of a team.

Additional Job Details:

***MUST BE ABLE TO WORK 8AM -5PM PST*** ***Hybrid Position*** Not fully remote Top 3 Qualifications Excellence in Customer Service as a must high sense of urgency High attention to detail, follow-up, multi-tasking, and conflict resolution Understand the goals and objectives of the Team, Department, Company. Strong phone, chat, verbal, and email communication skills along with active listening





-Regards

Ankur Mishra -



Pharma recruiter

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Net2Source Inc.

270 Davidson Ave, Suite 704, -Somerset, NJ 08873, USA

Office: (551)257-2021 x EXT: 304 - Fax: (201) 221 8131- Email:

Web: - Social: - -



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Keywords: Net2Source, Redwood City , Service Logistics Coordinator, Professions , Redwood City, California