Sr. Lab Computing Analyst
Company: Integrated Resources, Inc
Location: Redwood City
Posted on: May 26, 2023
Location - Redwood City, CA 94065, onsite 100%
Schedule - Monday-Friday standard day time schedule
Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customers Windows based platform
Conduct and maintain inventories of client systems
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement and relocation of equipment
Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for instrument vendor
Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
Provides technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PCs, software and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provides support across all *** Enterprise practices as required
Act as the technical expert to handle escalations and be a mentor to junior team members Provide back up to team leads as required
Additional Job Description
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
Bachelors Degree or relevant industry experience.
5 plus years experience in lab IT or regulated IT environment
A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs
Excellent analytical and problem-solving skills
Detail oriented and able to follow written documentation for task execution
Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative
Ability to multitask and support various groups of users
Experience in a validated environment a plus. Experience working in GxP, ISO, and FDA compliant facilities a plus
Keywords: Integrated Resources, Inc, Redwood City , Sr. Lab Computing Analyst, Professions , Redwood City, California
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