CX Operations Manager

Company: Mytra Robotics
Location: San Francisco
Posted on: June 2, 2025

Job Description:

We're creating an entirely new way to solve the most ubiquitous problem in industry - moving and storing material. We're applying robotics and distributed software to create a new class of product for this $1T market. We're focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e-commerce, sharp rise in costs, and supply chain disruptions. What has been a "sleepy" industry for decades is now at the epicenter of sustaining the global economy.Role OverviewMytra's Customer Experience (CX) team is looking for a creative problem solver to help our Deployment and Sustainment teams stay on track with the material they need to deploy our robotics systems.The Customer Experience Team is the connective tissue between internal Mytra functions and the end user. We make sure the product is correctly built and commissioned at our customer sites, and that the end users not only know how to use the system but also use it in the most effective way to reap the most benefit for their organization.As a Logistics Manager on the CX team, you'll play a pivotal role in orchestrating the seamless deployment of Mytra's robotic systems from our headquarters to customer sites. This role demands a multifaceted skill set, encompassing strategic planning, tactical execution, and adept problem-solving capabilities, to overcome the inherent complexities and challenges that arise in the deployment of cutting-edge technological solutions.Example ProjectsCoordinate the shipment of robots and associated equipment from Mytra HQ to a new customer deployment on the other side of the country.Organize and maintain the tools needed by our Deployment team and ensure they are properly equipped in the field.

• Collaborate with cross-functional teams, including Internal Operations, Supply Chain, and Sustainment to align logistics with overall customer objectives.
• Devise and implement comprehensive logistics strategies that optimize the efficiency, cost-effectiveness, and timeliness of robotics deployments.
• Establishing logistics processes that can scale as our customer base grows.
• Managing relationships with third-party logistics providers, freight carriers, and installation/construction partners.
• Address and resolve logistical issues and challenges that may arise during the deployment process, this often requires quick thinking and creative solutions.The Ideal Candidate
  • You thrive in ambiguity and can create structure where needed
  • You demonstrate resourcefulness when facing unexpected challenges
  • You balance short-term tactical needs with long-term strategic planning
  • You take initiative and ownership of your areas of responsibility
  • You can pivot quickly when circumstances change without losing momentum
  • You communicate proactively across teams to keep projects on track
  • You have a demonstrated ability to adapt quickly to changing requirements and solve problems creatively
  • You have experience coordinating complex high-value shipments with time-sensitive delivery requirements
  • You possess exceptional organizational skills with attention to detail
  • You have excellent communication abilities, both written and verbal
  • You have the ability and desire to work effectively in a fast-paced startup environment
  • Experience with international shipping and customs is a plus
  • A background in robotics, hardware, or technical product deployment is preferredLocationSF strongly preferred. Travel will be occasionally required to customer sites (up to 20%). Percentage of travel will vary throughout the year and correspond to key phases at customer sites across the US.A Final NoteYou're encouraged to apply even if you can't take on every example project in its totality. We work closely and collaboratively at Mytra - No one takes on projects alone. We seek people who are eager to work together, learn new things, and bring unique perspectives.Benefits includeCompetitive compensation + equity grants at a high growth company backed by top tier VCsMedical, dental, 401k, and transit benefitsLively modern combined office and lab space where we rapidly iterate through design, build and test phasesLunch provided in the office; we eat and share stories together at the "long" table
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Keywords: Mytra Robotics, Redwood City , CX Operations Manager, Professions , San Francisco, California