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Senior Analyst, Field Sales Operations

Company: Guardant Health
Location: Redwood City
Posted on: January 13, 2022

Job Description:

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. The Guardant Health Oncology Platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has launched liquid biopsy-based Guardant360--, Guardant360 CDx and GuardantOMNI-- tests for advanced stage cancer patients. These tests fuel development of its LUNAR program, which aims to address the needs of early stage cancer patients with neoadjuvant and adjuvant treatment selection, cancer survivors with surveillance, asymptomatic individuals eligible for cancer screening and individuals at a higher risk for developing cancer with early detection.

Job Description

The Senior Field Sales Operations Analyst plays an important role in ensuring that our Screening Core Commercial team have the tools, resources, insights and technology they need to successfully execute their roles and ultimately help GH achieve its mission. Reporting to the Senior Sales Operations Manager, this individual contributor partners closely with Sales, Marketing, Market Analytics, IT and other internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the Screening Core Sales Team. The ideal candidate thrives in a fast-paced, changing, and growing environment, thinks strategically and has an execution first mindset. Your day-to-day responsibilities include supporting the Sales Team by addressing any questions or issues that arise, assisting with the design and testing of tools/processes that impact the Sales Team, and helping to ensure we maintain good data quality for our customer data.

Sales Force Technology & Enablement

  • Assist with designing, testing, and implementing CRM updates and SFA resources that support the sales organization
  • Partner with Training and Sales Leadership teams to train teams on tools and processes
  • Partner with IT and vendors to manage licenses/provide access for appropriate users to different systems

    Data Stewardship and Management
    • Identify and implement improvements to customer master data quality

      Sales Support And Other Responsibilities
      • Manage and triage cases in Salesforce.com for Sales Operations
      • Subject matter expert on sales systems and processes
      • Work collaboratively with cross functional partners to deliver commercial initiatives

        Qualifications

        Experience:
        • 5+ years of commercial or sales operations experience for diagnostics, biotech or pharma.
        • Experience with Salesforce.com is required
        • Must be proficient in Microsoft Office suite (Excel, Outlook, Powerpoint, Word)
        • Demonstrated analytical capabilities and familiarity with data visualization platforms (e.g., Tableau, PowerBI, etc.).
        • Experience in a prior customer service or sales support role
        • Project management or Lean Six Sigma experience is a plus
        • Experience with ticketing software (Jira, ServiceNow, etc.) is a plus
        • Must possess strong written, listening, and verbal communication skills
        • Strong attention to detail and proven ability to work effectively across diverse teams

          Education:
          • Bachelor's degree in a life science, technical or business-related field

            Additional Information

            Covid Vaccination Policy: Starting January 7, 2022, Guardant Health will require all employees to be fully vaccinated to either (a) establish that they have been fully vaccinated against COVID-19; or (b) request and obtain an approved exemption from Guardant's COVID-19 U.S. Vaccination Policy as a reasonable accommodation, as consistent with applicable laws. An employee is considered fully vaccinated against COVID-19 two weeks after receiving the second dose of a two-dose vaccine or one dose of a single-dose vaccination. Acceptable vaccines are approved or under emergency use authorization by the U.S. Food and Drug Administration (FDA) and/or the World Health Organization (WHO). In addition, fully-vaccinated employees will be required to maintain their fully-vaccinated status under this policy by obtaining, if applicable, any FDA-approved boosters.

            Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

            Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

            All your information will be kept confidential according to EEO guidelines.

            To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our Privacy Notice for Job Applicants.

            Please visit our career page at: http://www.guardanthealth.com/jobs/

Keywords: Guardant Health, Redwood City , Senior Analyst, Field Sales Operations, Sales , Redwood City, California

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