Sales & Customer Service Associate
Company: Massage Envy
Location: Redwood City
Posted on: May 27, 2023
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Job Description:
Do you love helping others?
Are you a sales and customer service superstar who wants to use
your powers for good? Do you want to be part of a community of
caregivers committed to helping people feel their best? If the
answer is "yes," we want you on our team at Massage Envy Redwood
City Massage Envy is the leader in accessible massage and skin
care. As a sales and customer service associate at our Redwood City
franchised location,* you'll join a wellness community that's
35,000 strong. And you have a meaningful role to play as
you:
Help clients understand the benefits of regular massage, skin care
and stretch.
Establish relationships with members and guests to grow and retain
a client base.
Connect clients with retail products that improve, enhance, and
extend the positive impact of the services they receive.
Here's what's in it for you:
The rewards of the job go beyond the difference you'll make in the
lives of members and guests. We offer a culture of care that
inspires you to be your best with:
Benefits that help you take care of you including 401k, health and
dental, free Massage Envy membership, free massages, facials,
stretch, 30% off retail, flexible schedules
A healthy compensation plan that rewards your hard work with a
starting pay of $18/hr and up to $20/hr based on experience, $5-$20
membership sales bonus, $50-$100 extra monthly bonus based on
performance and many more incentives throughout the year.
A dynamic, energizing environment where you're consistently
challenged, never bored.
Training to help you grow and refine your sales and customer
service skills.
As a team, we're committed to delivering an excellent experience
every time and growing our member base to help more people on their
wellness journey. Your role in our mission is converting guests to
members, retaining members, driving retail sales, and delivering an
amazing experience. This includes:
Providing outstanding customer service by greeting clients upon
arrival, scheduling services, answering phone calls, addressing
questions and concerns, protecting client confidentiality, and
maintaining a safe and therapeutic environment for everyone in our
location.
Promoting the value of total body care by educating clients on new
and expanded services, selling the Massage Envy Wellness Program,
booking clients for future services, and encouraging home-care
retail purchases based on service provider recommendations.
Driving member retention through outreach via phone and email to
current members.
Upholding the Massage Envy core values of optimism, gratitude,
excellence, consistency and empathy.
Protecting our workplace culture by recognizing and supporting team
goals and building positive relationships with team members.
We only succeed together, so we're looking for people with the
passion and experience to be amazing. Those who thrive in this role
are:
Sales superstars who aren't afraid to take the lead in connecting
clients to memberships, services, and retail products to support
the mission of total body care. Bonus points for previous retail or
sales experience.
People of integrity ready to champion the well-being of members,
guests, and team members and do the right thing (even if it isn't
the easy thing).
Smart and savvy with solid math and computer skills, confidence
handling cash, and a high school diploma or equivalent.
Masters of customer service who makes everyone they interact with
feel valued and supported, whether in person or on the phone. Bonus
points for previous customer service experience.
Fast on their feet with the ability to think critically, juggle
multiple tasks, and set priorities.
Great teammates who can work well with others in a fun and
fast-paced environment.
Supporters of total body care with a general knowledge of massage
and skin care services.
We Believe Our Differences Make Us Better
We're excited to hear from everyone with the skills, experience,
and passion to do a great job. We do not unlawfully discriminate
against any applicants or employees on any applicable legally
protected basis, including race, color, religion, gender, sexual
orientation, national origin, genetics, disability, age, or veteran
status.
If you're ready to put your amazing sales and customer service
skills to work to help people feel their best, we can't wait to
meet you.
*Massage Envy Franchising, LLC ("MEF") is a national franchisor of
independently owned and operated franchised locations. Each
individual franchised location, not MEF or any of its affiliates,
is the sole employer for all positions posted by a franchised
location, and each individual franchised location is not acting as
an agent for MEF or any of its affiliates. Hiring criteria,
benefits and compensation are set by each individually owned and
operated franchised location and may vary from location to
location.
USD $18.00/Hr.
USD $20.00/Hr.
Job ID: 2023-190147
External Company URL: www.massageenvy.com
Street: 326 Walnut St
Post End Date: 12/31/2023
Keywords: Massage Envy, Redwood City , Sales & Customer Service Associate, Sales , Redwood City, California
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