Customer Success Manager - Interiors

Company: Flipspaces Design Labs Inc
Location: San Francisco
Posted on: January 21, 2026

Job Description:

Job Description Job Description Benefits: Company parties Opportunity for advancement Paid time off Training & development Key Responsibilities: - Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience. - Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers. - Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction. - Manage the end-to-end client lifecycle - from onboarding and project execution to renewals, upselling, and repeat business. - Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion. - Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence. - Track account performance, analyze client feedback, and share actionable insights with management. - Prepare and deliver customized presentations, proposals, and reports tailored to client objectives. - Maintain up-to-date records of client interactions and progress through CRM systems. - Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space. Educational Qualifications: - Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred. - Strong academic record throughout education. Work Experience: - 6 years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries. - Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based). - Experience working with corporate clients, global stakeholders, and channel partners is preferred. Functional Knowledge & Technical Skills: - Deep understanding of account management, client servicing, and escalation management. - Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools. - Ability to interpret business insights, create account growth strategies, and manage client expectations effectively. Behavioral Competencies: - Exceptional relationship-building and client-handling skills. - Strong communication, negotiation, and conflict resolution abilities. - Highly self-motivated, target-driven, and proactive in managing client needs. - Flexible and adaptable to global time zones and fast-paced business environments.

Keywords: Flipspaces Design Labs Inc, Redwood City , Customer Success Manager - Interiors, Sales , San Francisco, California